Reviews of Kasa University-Airport Santa ClaraReviews of Kasa University-Airport Santa Clara

Kasa support announced me the location wasn’t being operated anymore when I tried to check in and couldn’t find the place. It was 8pm and I was left in front of nowhere with no place to stay for the next 4 days. Still, this place remains on Google Maps and has recent reviews which sounds like a scam at this point. They said they tried to reach out previously but I have no traces of email nor messages. They have my phone number since I was able to login and see my reservation on their website site with it.

(Translated by Google) Reservation cancelled without warning. We found ourselves stranded in front of the building with no directions. After contacting them via text message using the phone number provided, they simply cancelled our 3-night reservation at 8:30 PM, offering no alternative. Avoid at all costs. (Original) Réservation annulée sans prévenir, on s’est retrouvé devant le bâtiment, sans indication, après contact via sms avec le numéro de téléphone, ils ont simplement annulé la réservation de 3 nuits, il était 20h30, sans autre proposition. A fuir

Likes: Location Dislikes: Difficulty getting access to parking

Clean, quiet, efficient stay

Likes: Great amenities Dislikes: Having to park, go up to the apartment, then back down to repark. Minor inconvenience though.

I really enjoyed my stay! The apt was exceptionally clean, modern, and nicely updated. It has everything you need. The property is also located in a very quiet area, which made the stay even more relaxing. Everything was comfortable and pleasant, and I would definitely stay here again.

Lovely to have a full apartment when in the area for extended work week at our northern, California office. Check in, parking and navigating to

Love the roof top pool and hot tub. Flat was lovely but I wish there were a regular coffee maker in addition to the Keurig. Otherwise, nice spot and convenient to SCU!

The environment is quiet, the rooms are clean and cozy, and the facilities are complete.

A really nice place to stay. The rooftop amenities are a highlight — the gym, pool, and study room are all up there, and they're well kept. I thoroughly enjoyed my stay and will definitely be back.

I liked to communication with the host, overall, they responded fairly quickly. I did not like the parking; it was complex and not convenient. The parking spot was in another floor from the room, and it made it difficult to bring in objects and to check out.

Welcome to the cozy techpocalypse! I needed to stay a night locally and the location and amenities of this "hotel" seemed great for the price. The experience itself felt more like a vision of the AI-mediated future where tech-fueled "convenience" papers over the loss of accessibility, positive user experience, and human connection. I will start by saying that the location is convenient, the room was large and clean, and the rooftop pool is lovely. However, some things you'd miss if you booked based on Kasa's website or other reviews: 1) This is not a hotel. It's a barebones airbnb concept using vacant apartments in a building catering to the Santa Clara U community. 2) There are no human staff and the AI "receptionist" can't handle basic questions like "how do I find my confirmation number?" 3) Parking and entering the unit felt like involuntarily enrolling in an absurdist saga where each new door requires a different code through a different interface, where you have to park to get a code to move your car to enter through a different door to get a badge to...you get the idea. I can't imagine trying to use this hotel if I were in a wheelchair, couldn't move quickly, was over 50 years old, etc. 4) The college tech douche vibe is strong. I went up to the (again, very nice) rooftop pool and had to share the hot tub with a man who was standing on one of the seats fully-dressed, wearing a headset and working on a laptop, talking loudly about some sort of health insurance-disruption app. I moved across the pool only to be nearly run over by a guy dressed all in black, also loudly tech talking as he ran (skedaddled??) back and forth across a row of patio furniture. I wish I could post the video of this vintage Silicon Valley experience, but I don't want to be struck down by our beneficent Kasa overlords.

They could upgrade their mattress and it would be nice to have a tv in the bedroom. Other than that everything was perfect.

It was clean and in a nice area

Great place with great amenities, we were blown away with how spacious the room is and how nice the pool is. The instructions to get in are easier than it looks, and once you get your key card getting around is very easy. The neighborhood is very safe, clean and quiet. I would definitely enjoy coming back here.

Lots of amenities and very clear check-in instructions. There’s lots of security features to get into the building which I liked. I got a little nervous at first seeing all the steps we needed to take in order to get in, but once you’re there the instructions are very easy to follow, with lots of pictures that was great. Overall very cute and clean place to stay!

Overall, I had a good stay. The checkin process was slightly clunky but ended up working out fine. The building felt very safe and had great amenities. Loved the rooftop and the gym. Fyi there is no coffee on the rooftop even though it says there is on their website. The coffee in the lobby opens at 9am. The apartment was very clean and comfortable. I felt like the bed was really uncomfortable and kind of sunk in the middle. Felt like a big miss to have a cheap bed after having such a nice apartment otherwise.

Very nice and comfortable place

A very good stay in a peaceful and well-connected area. Pros: -Wll-explained web app for check-in. -The pool is a great plus. -Located right across from the Santa Clara train station and several bus stops. -Rooms are quiet, clean, and comfy. -Enough power outlets. Cons: -No front desk staff to talk to. I had an issue where I didn't find any physical keys in my room as promised. It took 3 days to somewhat solve it via WhatsApp, they ended up giving me an account for an app to open the locks instead of using the codes on the elevator and door keypads. -The entrance is very "car-centric", which made it feel weirdly unsafe to me. First, you have to go through the parking garage, take the elevator to your floor, cross the parking garage again, and then enter the internal hallway to get to your room. It's not a dealbreaker, but it just feels weird. It's the first "apart-hotel" with pool and I really appreciate this, love the location and how spacious the room was. Also having laundry in the room it's very very convenient. There's only a 7-eleven across the street and a Coffee shop downstairs that where a nice to have. Overall a very good stay. Also, if you are a plane-spotter, yes you can see from the rooftop some of the San Jose airport and some planes departing, but I wouldn't say it's a good place for it. And although the police station is across the street I didn't hear any sirens or noise during my stay.

Instructions to access the building are only available on your phone, and once you enter the parking lot we lost phone connection which made accessing both the parking lot, building and unit rather difficult. On site staff who have no affiliation with Kasa were really helpful. Our units door was rather temperamental, so had issues accessing the unit. The unit requires some basic maintenance, and some furniture items are getting shabby. The rugs are a trip hazard… Nice location, beautiful building and unit, but the actual unit could use some TLC.

A

Great time!

The initial link provided for the virtual checkin didn't work but the host responded quickly to my message. A different link was provided which worked.

it was mid

We had a lovely stay in the apartment which is very secure and comfortable. The rooftop pool is our favorite!

Great location next to Santa Clara University.

Wspaniały apartament. Najbardziej podobało mi się, że właściciel zadbał o tabletki do zmywarki i kapsułki do prania. Będąc przejazdem nie trzeba sobie zawracać tym głowy. Na miejscu bardzo czysto. cicha i spokojna okolica. Basen i cała infrastruktura na dachu wspaniale! Jedyna wada to, że nie mogliśmy znaleźć wejścia do budynku, zabrakło tej informacji. Ostatecznie wchodziliśmy garażem. Ogólnie bardzo polecam :)

Muy cómodo, seguro y con una ubicación excelente! Likes: Para la finalidad de estar cerca de la universidad me parece excepcional la ubicación, la comunicación excelente y muy rápida Dislikes: El precio se me hizo elevado para tener solo una recámara y un sofá

Clean room. Nicely appointed. Laundry was very useful. Would stay again.

Very hard to find and terrible customer service

Amazing place to stay. The room and rooftop was beautiful. Great location to the University.

It’s a little confusing to initially navigate, but the provided instructions are very clear and help make it as simple as possible. Overall a great place to stay near the university.

Great stay at Kasa I thoroughly enjoyed my stay at Kasa. I was a little unsure given self check in and relative newness of the property, but everything worked great and it was a great value for the cost. The self check in instructions were very easy to follow and I got multiple check in text message so felt well cared for. The unit I stayed in was large, clean, beautifully appointed and had fantastic air conditioning. The rooftop pool, jacuzzi, and gym were gorgeous and felt like a resort. I did need to store my luggage given the 4 pm check in and had a good experience with Bounce luggage storage. It is a few blocks away (6 or so) and seemed a bit sketchy, but well reviewed and it also worked well for us. It was especially convenient for us as we were here to visit Santa Clara University, which is just 2 blocks away. I highly recommend you try Kasa.

Beautiful suite. Very clean and spacious.

Excellent stay! The apartment was clean and comfortable. Very silent and good equipment in kitchen! The rooftop was stunning with hot tub and gym. Nice clean calm building. The coffee place right next to it and university which brought calm focused and mature vibe. We came for crossfit games because my boyfriend was competing and we had an amazing stay! The only thing that was inconvenient was that there was no option for late check in or being able to have access to the rooftop or facilities. Overall AMAZINGGG

Awesome stay!

Had an amazing stay it was everything I looked for and matched what was in the description. Would highly recommend!

My fiancé and I very much enjoyed our stay here! The check in process was easy and convenient, all done from my phone through their virtual front desk. They offer two options for the room deposit, which I thought was unique and flexible. The unit was clean and spacious. It had everything we needed from kitchen wear, extra blankets & towels, and extra bathroom supplies. There is a stack washer dryer with some detergent pods. It was nice to be able to wash and dry our dirty clothes before checking out. The roof top pool, den, hot tub, and fitness area were great! Very spacious and not crowded at all. They had grills to bbq, fire pits, and lots of secluded seating. I love Santa Clara, this area was safe and quiet. Lots of restaurants close by and a 7-11 right up the street. We paid for the private parking which was gated. It felt secure and safe. It was easy to access our room from the reserved parking space. We would gladly stay here again!

Great location near the airport! Very clean and plenty of extra bath towels. The roof top was a great spot with the pool and fire pits. Very impressed. Easy check out, we had a great stay.