4/10 Rating
First thing first, lower your expectations! This ain’t nothing but a Best Western with a view.
I booked a one bedroom suite and I’ve never had a suite without a tv in the bedroom or a window. You would think that you’d wake up and go to sleep to an amazing view, but no. The bedroom is just an unnecessary blocked off area. The reason people complain about the noise is because you can clearly tell that this use to be a bigger room that was converted into a smaller room. There is a small crack beside my window where I can see the light coming in from the other room. Everything in here looks old, dated, stained, or chipped. Dirty dishes on the counter and all. When I say lower your expectations, get low.
In order to get to the room, you have to get on the elevator in the garage, go to another elevator and then get on another elevator. I was so disappointed walking in to room 5016. The first thing I noticed was the mold above my door and everything else after that. I didn’t even get settled. I texted and called support to see if I could shorten my stay and be refunded for the other days but they said that couldn’t happen. The person on the phone told me I couldn’t because of the amount paid. I didn’t understand that because I booked directly from their site. He then told me that they have a no refund policy. The woman that I texted said she had to talk to someone else and then she said I couldn’t cancel the room or be refunded. Now I’m stuck, waking up to a white wall and hearing my neighbors footsteps as though they’re walking in my living room.