4/10 Rating
The first time we stayed at this property, it was delightful. We received an email a couple of days early, explaining the access process and offering to stock the kitchen. On arrival, an attendant greeted us, the room was prepared with a thoughtful note and the in room music was playing. Those elements helped make us feel welcome and set the tone for the visit. This trip, I had to contact the help line to get the pre-visit email (which was delivered at check in time) and the person on the help line sounded put out that I asked for assistance and seemed unhappy that I booked through Expedia. The rest of the visit was similarly disappointing. The room iron was scorched and would have ruined my business clothes had I used it without 30 minutes of scrubbing. The decorative bulb in the table lamp was broken and made the desk unusable. A variety of other annoyances, such as coffee that couldn’t be used in the in room coffeemaker and ridiculous amounts of noise from the small children in the room next door have taken this property off of our downtown Dallas lodging list. It’s a shame we have lost a unique and attractive lodging option.