2/10 Rating
I never ever ever ever leave reviews, but this takes the cake. I had booked mint through their website, I was driving in from Houston. I thought this would be a good place cause it got good reviews. I was driving in late to get there around 10ish. I got there after anyone was there and the doorman had mentioned to call and get a code. When I called mint customer support they told me my reservation was canceled due to being able to take the payment. I NEVER GOT ONE TEXT MESSAGE NOR ANY EMAIL, indicating that my reservation was canceled or that they had issues taking my payment. I even did a check in that morning, and they charged me 200 for the deposit!!!!??? Then I was told that the rooms were booked out. Easily the worst experience of my life and I had to find a new place to stay 11 pm at night in downtown Dallas. I looked through spam and everything, and I have no idea how my reservation can be cancelled and the person is not notified. I should have just stuck to a traditional hotel.