10/10 Exceptional
This was my first stay here and I am absolutely in love, this has definitely made it onto my list of luxe hotels to return to. There are a few things I wanted to note that I don’t believe I’ve seen anyone mention in their reviews, that I think would be helpful to those, prior to booking.
1.) Get there at 3pm or later. Do not expect to have your room ready for an early arrival. I know so hotels can allow that but not here.
I arrived much earlier in the day around 11am and because of how serious they take cleanliness and inspections, it takes them time to ensure everything’s clean and I appreciated that. I did have to wait in the Tower Club lounge from 11am to 3pm until my room was ready but the girls there were so accommodating, ensuring to check on me and even gave me free coffee and water ugh! just super sweet! The Tower Club/Bar/lounge, while not affiliated with Mint House, it’s perfect for just enjoying the vibes and mingling, don’t miss checking that out when you get here!
2.) I’m not sure how this affects the 50th floor but if you’re on the 49th floor and have room # 4904, or maybe any room close to that, there’s a club on the 48th floor and they mean business when they party lol my first night I thought there was a party/event outside because my entire apartment was shaking, bouncing and vibrating due to the music and turns out there’s a club right below me. I wasnt aware of this until I called to see what was happening. I think that should be noted because I wasn’t able to get any sleep until 1am when they closed everything down for the night. I did, unfortunately, have to complain to guest services but they were more than quick to respond and handle everything via email and the following morning, in person, guest services followed up and confirmed things were taken care of and I truly appreciated that. I think had I known beforehand, there was a club, I wouldn’t have been bothered and might have actually participated in the turn up lol
3.) Bring food!! While you have the option to purchase a few grocery items, you’re gonna need real food. Either have groceries en route immediately after checking in or bring them with you. There’s no food available for delivery in the building and getting food delivered could take a while since it’s in the heart of the city and it’s always busy/crowded.
4.) For deliveries or Lyft/Uber, always Make sure to input “Mint House” as location so they can find you or find the place, the address alone doesn’t help. Also, for deliveries, the delivery person can only come up to the 48th floor to either meet you or you can notify front desk (at the podium) and they will collect your delivery and bring it to your actual room number. I was appreciative of that because my first night I wasn’t aware and after getting cleaned up and settled, I definitely didn’t want to get dressed and get on an elevator to meet someone for a delivery but i figured out my system and everything was great!
There’s always security in the lobby of the building and they made me feel very secure so even after hours when the building is locked, they usually can see when you’re arriving and are happy to open the door for you if you can’t get the access code to work or even before you get to the keypad they’re there to assist you.
I do wish all the bedrooms had TVs and the lights didn’t automatically turn off after some time but no big deal. The skyline and lamps helped when it got too dark in the room for my liking.
Overall, everyone I met in this hotel, that worked there, were so helpful and reassuring, I appreciate that and can’t wait to come back. This is literally the place to be, it felt like home away from home.