4/10 Rating
We had a couple of problems. Shower door didn’t close properly and the water almost flooded the rest of the bathroom. They never fixed it. But the worst part was a very loud noise coming from the AC, we had to turned it off. We complained for two days through text, It’s the only way, and we only got “I’m sorry for the inconvenience “ It was a robot who answered not a human being. It was very frustrating not being able to talk to a person. Finally they sent someone who made a temporary fix because they didn’t have a “specialist “ a day before they sent another person and they told me the AC was working well, the noise it was a normal noise. Practically they called me a liar but I sent them a recording of the noise and asked them if they could sleep with it. At the end, they offered me a 10% discount on my next staying. I will never stay there again or any place that only has AI contact. The room had an equipped kitchen but not a table or chairs to sit and eat. Very bad experience.