2/10 Rating
Be very careful with this place. First, I booked a two bedroom suite months ago for my family of four. When we check in, we are given a one bedroom suite with no mention of the switch. I find my receipt and send it to them asking them to rectify the issue. While we are dinner, they text me asking if it would be ok if they were to just give me an additional studio room to make up for it. It's not ideal but I say fine. After checkout, they send emails two invoices for a total of $1,000. No explanation. I ask for an explanation and they say that we caused "significant damage to the wall and furniture" which requires professional remediation to repair. Wow - we used the lodging to sleep and take showers and otherwise, we were outside touring DC. There is zero chance we caused any damage. We are a family with extremely high integrity, successful, well respected. When we rent AirBnBs, hosts go out of their way to compliment us and provide positive reviews. After more than a day after I asked for proof of these so called damages, they produce three photos. There are two issues with these so called proof. First, they still have produced any proof that we caused it despite me asking for this repeatedly including to the general manager. It makes you wonder why. Second, the so called damage that they continue to characterize as "significant" are scuffs on the wall and a few marks on the edge of what appears to be a table of some sort (which we didn't use as we kept all of our stuff in our luggage). This is a lodging business with various people checking in and out of the unit multiple times a week, mind you. And they are trying to charge me $1,000 for that. It's been several hours since I asked them for proof - not surprising because there is no proof.
From the bait & switch of my units at the time of check-in without any proactive acknowledgement or apology which was only rectified after I showed them my invoice for the two bedroom suite to attempting to charge me $1K in "significant" damages without producing any proof that we caused it and the excessive charges they are trying to put through, I have a hard time not characterizing that this hotel seems to be run like a criminal organization. I'm obviously going to dispute the charge and this review will remain here. What did they think was going to happen? I'm not going to notice the charge? I'm going to eat the charge when I caused no damage? It's a shame as the location and amenities of the place is great. Stay there but watch your wallet very carefully, monitor your credit and be prepared to go to war with these guys.