6/10 Rating
The room had a strong smell of mold, and the beds felt humid. We found a mold stain on one of the pillows. I placed a complaint, and they sent someone to replace the pillows and blankets. When we returned, the smell was less, and we noticed the windows were open. They offered a $90 reimbursement for the inconvenience, but that did not solve the smell. I mentioned this to the concierge, who said there might be a chance to relocate us to a new room, but that never happened.
On the day of checkout, my husband checked under the beds and cabinets and found the source of the mold on a wall below the windows. They had installed electrical conduits behind an open cabinet, and mold was visible growing behind them. The wall showed signs of condensation and humidity. Additionally, under the sheets on the mattress cover, we found a couple of dead bugs, though we weren't sure what kind.