1/10 Rating
It was frustrating, compromised , unsafe, cold, degrading, insulting and a feeling of powerlessness
Likes: ⭐ 1-Star Review ⭐
I booked 5 nights at the Portland Clyde through Booking.com because I was working nearby. Pet-friendly, affordable, walkable — on paper, it seemed ideal. In reality, it was one of the worst hotel experiences I’ve had.
Here’s why:
Pet policy nightmare: Even though I booked a pet-friendly room, the hotel acted like they had no record of my dog. I was forced to show paperwork and pay a $250 deposit. When I extended my stay by one night, they tried to charge me another $250 deposit. When I refused, they locked me out of my room, holding my belongings hostage.
AI “service” = no service: The hotel uses an “AI-friendly” front desk that feels more like a call center than hospitality. Real issues got scripted, dismissive responses.
My desk lamp had no bulb. Their written response? “Lightbulb replacement is not categorized as an emergency maintenance request.” I had no desk light for 3 days.
The shower handle fell off during my first use, hitting my toe. Their reply? “We cannot guarantee this issue can be resolved during your stay.”
The Roku remote didn’t work, and instead of checking, I got emailed generic instructions. The remote was broken.
Noise ignored: I requested a room change after being woken up daily at 6 a.m. by the guest upstairs stomping in heels. The hotel refused to move me, offering free earplugs instead.
Data security concerns: I was forced to re-upload my ID just to extend my booking — even though they already had it on file from four days earlier. Very unsettling.
Neighborhood safety: Walking my dog felt unsafe. The area has a heavy homeless presence, visible mental health crises, and I was told a stabbing had happened nearby a week earlier.
The only positive? The cleaning staff. They were excellent — far better than management.
Bottom line: Clean rooms, but no real service, unsafe surroundings, dismissive management, and a system that treats guests like data points instead of people. I strongly recommend choosing another hotel in Portland
Dislikes: A human being to address my concerns would have made this a better stay.