2/10 Rating
This place was fantastic when it was The Ace. Sadly, we regret booking here now that Kasa has taken over. Basically, they kept the rooms exactly the same with no changes or upgrades and stripped away ANY feeling of hospitality and removed all the previous perks. No more front desk person or any staff that you can talk to, no more snacks or wine in the room or at the front desk, no more nice toiletries, no more actual mugs for coffee or good coffee at all (you get a instant hot water heater with virtually nowhere to plug it in at aside from on the floor and you get 3 flimsy packs of stale instant coffee), no glasses for water, no bathrobes, we got one roll of single ply toilet paper for a four day stay, oh, this was a fun one; the elevator communications failure button was flashing when we arrived and we reported it to the kasa chat bot because there was nobody around to call that in, the loading zone in front of the building always has someone illegally parked (the virtual front desk instructs you to park there to unload your luggage but it’s never available) so you have to circle around downtown Portland to find parking spots - blocks away - and then you get to lug all your luggage to the hotel.
We don’t want AI front desk attendants. We want real people. That’s what hospitality is all about. The little extras, the personal touches. All that has been gutted and now you are dealing with virtual front desk attendants and bots and no accountability. Zero stars.