2/10 Rating
Booked this place when it was still the Ace Hotel, having been there many times in the past. Now that this place is run by Kasa, just stay away.
Even from the get go, this place stuck out as bad. I never got the email that they apparently sent me to check in, so the woman at the front desk had to look up the booking number for me (the one I had didn't work, presumably because it was for the Ace Hotel). Once I had that, the website refused to provide the code to allow me into a room, leaving me on the phone with Kasa for an hour in the lobby while the woman at the front desk insisted there was nothing she could do.
Once I did finally get into my room, the stay was still pretty awful. They no longer do basic hotel functions like making up a room, or providing fresh towels - they provided two for my 6 night stay, and I had to chase down a cleaning woman in the hall to ask for some more which she provided, reluctantly. They're also currently doing renovations on the ground floor, where breakfast used to be served, so there's a lot of noise going on all day.
Just save your money. There are better, cheaper hotels around the same area, who actually want to function like a hotel. Not sure how they're even allowed to keep the old Ace Hotel reviews - just check every review after the Kasa takeover to see how far downhill this place has slid.