10/10 Exceptional
This is an updated review following a conversation with the hotel manager, who listened to my concerns and helped find a reasonable solution.
When I originally booked, I was careful to select a room with a private bathroom. The shared-bathroom rooms may be a good option for travelers on a budget, but that was not something I wanted to navigate while traveling with my teenage daughter. I booked a standard queen room, which I believed would work well for the two of us. Although the description indicated that the room included a bathroom, it did not clearly explain the room’s unusual layout.
When we arrived, we discovered that the shower was a clear glass enclosure located in the main sleeping area rather than inside the bathroom. This probably would have been fine if I were traveling alone, but it created an uncomfortable situation for my daughter and me.
I initially contacted the hotel about changing rooms, but because I had booked through a third-party site, I was told that moving rooms would result in a significant additional charge. The normal price difference between our room and one with an enclosed bathroom was approximately $200 for five nights. However, the initial cost quoted to change rooms was nearly $600 for the remaining four nights. I contacted both the third-party booking site and the hotel again but was disappointed that a reasonable solution could not be found at that time.
After sending additional emails, the hotel manager contacted me directly. We were able to upgrade to a larger room at a reasonable rate. The new room is perfect and actually much better than expected. It is easily twice the size of the original room, and the bathroom and shower are in their own private space. I truly appreciate that the manager listened to my feedback and worked to accommodate us.
Guests should be aware that the bathroom layouts vary significantly between rooms. Some standard queen rooms may have a shower located in the main sleeping area rather than inside an enclosed bathroom. I recommend confirming the exact layout before booking, especially when traveling with family.
Overall, the hotel is very clean, the lobby is cute and welcoming, and the location is excellent for exploring downtown Portland. The standard queen room was quite small and would probably have been fine for a solo traveler, but it did not work well for my daughter and me. The larger room has been a great fit for us.
The staff members have been very kind and accommodating, particularly once I was able to speak directly with a person rather than communicating through the online concierge service. I would definitely stay at this hotel again, but I would make sure to carefully confirm the room size and bathroom layout before booking.