8/10 Very good
Beautifully decorated lobby and entry area in an historic building, and the bathroom was gorgeous! Fantastic communication - clear instructions, timely messages, very responsive! The step-by-step check-in instructions with pictures was SUPER helpful! Coded entry was easy to use and made me feel safer! The room was smaller than I expected (luckily I was there by myself -- not sure where we would have put a second suitcase!) but well appointed -- water, snacks, even charging ports, ear plugs and eye masks, and nice shampoo/conditioner/body wash! Located close to Gaslamp district but also close to a large area of homeless folks and the police department, so it was uncomfortable to come in alone at night. Once inside, though, I felt safe and secure and it was surprisingly quiet.