Reviews of The Lafayette New Orleans by Kasa LivingReviews of The Lafayette New Orleans by Kasa Living

Dislikes: There was limited lighting in the room. Heat could not be controlled in the room.

Great location, walkable to the French Quarter and steps from the trolley. Staff was very friendly and helpful, especially the head bellman Kevin who took time to mark up a map for us with recommendations of where to eat. The room was very clean and we loved the architecture of the building.

Likes: O atendimento na recepção foi excelente. Os funcionários Denise e Kevin são fantásticos. Dislikes: O ar-condicionado apresentava um temporizador que desligava o aquecedor o que fez o quarto ficar frio.

Staff was friendly and helpful especially for our time to New Orleans we’ll definitely come back especially for the awesome staff in the front desk

Great hotel for our 2nd part of our trip. It’s not super far away from great food spots. Really clean and nice rooms for the most part.

It was very cold during our visit so didn’t get to see all we thought we would see but Denise at the front desk had some wonderful ideas.

The staff were great, the hotel restaurant looked nice. I didn’t partake as I didn’t pack for a fine dining experience. The heat didn’t seem to work well in my room and I heard a guest across the hall making the same comment as well. It was a cold snap in Nola so that may have had something to do with it, but the hallway and common areas were all very warm so not sure the issue with my room never being more that 67. The tv and phone in room also didn’t work, someone was sent to fix it but it only worked one night. I wasnt in the room much so fine, but being able to watch the news/weather would have been nice. My flight was delayed and the staff were nice enough to let me have a late check out, which I appreciated. Overall, for the cost of my trip (less than $400) it wasn’t a bad stay.

Outstanding 😊 I have not one negative remark to post. My family had a stay there, (5 rooms) on Saturday January 6th before leaving on a cruise. The front desk by far had to be the most accommodating group out of all the hotels I stayed in the pass. My daughter's boyfriend left his coat behind, they held it for him to come back after the cruise, when they returned to get it, they offered to hold their luggage so they could go sightseeing before heading to airport, then called for car to get them to airport. They went above and beyond! Doorman and his associates just as great! I totally give them a 5 star experience

Carpet in room felt dirty, the three pillows were tiny. Bathroom is old and toilet paper holders oddly placed.

Hotel fit for the Marquis Likes: Staff, affordable, clean, well kept, amazing

Worst Experience Ever. DO NOT STAY HERE This has been the worst hotel experience I have ever had. I prepaid my booking through hotels.com and upon check in I was mistakenly charged for the whole booking again. I went downstairs to the desk twice during my stay but the staff said only the manager could give me a refund. Since leaving I have called about 8 times. Multiple times I have been told my name and number would be left for the manager but I have been unable to get in contact with them. One front desk woman told me she could process my refund and email me a receipt. That was a lie and I received neither a refund or a receipt. Every time I call either the manager is in a meeting or has gone home for the day. I honestly don't know what to do at this point, the hotel is basically stealing from me.

This is a very comfortable and reasonably priced hotel. It's also in a relatively safe neighborhood and a short streetcar ride away from the French Quarter.

Great clean room, close to French Quarter, not to close

Great guest experience! Shavon at the front desk was beyond helpful and so lovely! She had great suggestions on what to do and where to eat! She made the experience At this lovely hotel that much better! Thank you so much Shavon and the Lafayette!!! We will come again!!

This is an excellent place to stay, the staff are very friendly and helpful. The room was comfortable and clean!

We enjoyed our stay. Great location for walking in New Orleans, fair price during the busy week between Christmas and New Year. Not a lot of amenities but that is fine for us.

Came here with my partner in December room was ok. No hot water for our whole stay here. The front desk promised us a credit for our troubles and never followed through with it. Never staying here again.

UPDATE: My refund that was credited to my card was changed after I originally verified it to end up CHARGING my card to $5, which I can't figure out how. I want to believe it wasn't intentional, but I'm not sure how a charge goes from -$250 to +$5 accidentally, so I'm rather upset. The Lafayette was a nice place to stay for my boyfriend and I's brief 3-day trip to NOLA. It was just outside of the French Quarter- enough to get away from the ruckus if we needed to but also close enough to walk to and from that area a few times a day. It was also close to the supermarket, the street car, and the WWII Museum. Bobby, the manager, was great and very understanding when my flight was cancelled, which was a great relief in the stress of that event. Kevin at the front desk was also awesome and gave great advice for where to eat and what to do- that guy knows his stuff!

LOVE THIS HOTEL AND STAFF LOVE DENISE AND TERRICKA THEY WAS SO HELPFUL EVERYTIME I COME TO THE NOLA ITS PLEASANT I GIVE THE HOTEL 10 STARS SAVED US TOME AND MONEY FOR OUR CRUISE! WE WILL BE VISITING AGAIN. THEY WERE ALSO BIG ON THE PARKING LETTING US NO WHERE TO GO AND IT WAS HELPFUL

I am a frequent visitor to New Orleans. I stay here because of the great front desk employee Shawna. She treats every guest like a VIP. Shawna is professional, knowledgable and friendly. She truly makes a stay at this hotel special.

I recently stayed at The Lafayette, New Orleans for 5 days and, despite comfortable beds, my experience was marred by the lack of hot water after 6pm on four nights, and one morning. The shower/bath leaked onto the floor, and the bathroom was generally run down. The hotel staff's attempts to resolve the problem were only temporary. Additionally, the lack of transparency regarding parking charges, coupled with three (accidental?) hang-ups when attempting to contact the hotel, added to the frustration. I was not informed of a parking fee on check in. There was ample free on-street parking during our stay, which we would have chosen. The Lafayette needs to improve communication and transparency, ensuring guests are informed about potential charges. The denial of a refund for an undisclosed fee compounds the dissatisfaction, and a more responsive approach to guest concerns would greatly enhance the overall experience.

Great place to stay before a cruise or to explore New Orleans. Likes: The staff was very accommodating and helpful, especially the check in assoicate Chana (sp?). We booked 2 rooms for 8 people and unfortunately, the system assigned us king suites instead of double queen suites. The staff went above and beyond to fix a mistake that was not their fault. We also arrived in New Orleans early in the morning. They stored our luggage all day and gave great recommendations on places to eat and visit. We were only in New Orleans one night before a 7 day cruise and the staff at The Lafayette by LuxUrban set our vacation off to a great start! Dislikes: We had no complaints or issues. The area is close to everything but feels safe. The door attendants are always outside and ready to assist. The inside staff was friendly, even when the reception area was filled angry people trying to check in 6 hours early on New Year's eve.

Beautiful upscale hotel, love everything about it, will stay here again .

Geld nicht wert! Likes: Die Mitarbeiterin Denise hat ihr Bestmöglichstes gegeben. Zudem war das Bett sehr komfortabel. Des Weiteren gab es einen Amazon TV Stick mit dem man Netflix schauen konnte. Dislikes: Es gab leider einiges was uns nicht gefallen hat. Bereits bei der Ankunft fingen die Probleme an. Als wir nach einem langen Reisetag ankamen wurde uns am Empfang gesagt, dass unsere Buchung für den Ankunftstag nicht vorliegt. Nach langer Suche fand die sehr kompetente Mitarbeiterin im System unsere Buchung, allerdings für einen Tag später. Natürlich konnte ich die Buchung in meiner Booking App für den Ankunftstag nachweisen. Uns wurde gesagt Booking hätte die Daten falsch mitgeteilt. Des Weiteren hatte ich im Voraus per Nachricht ein Upgrade zur Suit gebucht. Dies wurde mir bestätigt. Als wir dies dann vor Ort mitteilten wurde gesagt, dass diese Nachricht nicht durch das Hotel sondern durch einen Vermittler beantwortet wurde, obwohl wir über Booking die Unterkunft kontaktierten. Und wieder gab Denise ihr bestes um uns bestmöglich weiterzuhelfen. Als wir dann oben in unserem Suit ankamen konnten wir leider direkt die in den anderen Bewertungen kritisierte Klimaanlage wahrnehmen. Wir gaben dem Ganzen eine Chance, musste aber nach einer halben Stunde im Bett einsehen, dass es zum Schlafen leider nicht geeignet war, es war einfach zu laut. Ein kurzer Anruf bei Denise ergab einen Zimmerwechsel zur Vorderseite des Hotels, welche deutlich leiser war. Jedoch konnte man in diesem Zimmer (403) jede Wasserspülung der anderen Gäste wahrnehmen. Dies war allerdings deutlich angenehmer als das dauerhafte Summen der Klimaanlage im vorherigen Zimmer. Ansonsten war das Zimmer wirklich schön und relativ sauber. Ein weiterer Kritikpunkt sind die Fenster, die man leider nicht öffnen kann. Aus diesem Grund konnte man leider nicht lüften und die Luft im Zimmer war dementsprechend schlecht. Aus der Klimaanlage kam auch nur Staub raus und diese war unfassbar laut. Zum Abschluss unseres Aufenthaltes kam dann die Krönung. Wir wollten am gebuchten Tag auschecken und sollten dann eine Gebühr fürs frühere Auschecken zahlen, obwohl wir unseren kompletten Aufenthalt dort verbracht haben.

Traumatic Likes: Nice staff, at least the day desk staff and valets are. The night person was poorly trained… didn’t know how to work the fire alarm that blared in our ears for over 40 minutes while she just stood there. The fire department finally arrived after 30 minutes but never even checked the floors to ascertain cause of alarm. It was traumatic and damaged my hearing! Dislikes: Alarm going off at 2 am and night person not knowing what to do!!!

Best hotel in New Orleans Prior to booking, I was not familiar with this hotel….however, I was pleasantly surprised especially for the insanely low rate on the night of the Sugar Bowl. The employees are incredibly nice, the property is incredibly clean and it was incredibly quiet….I highly recommend The Lafayette.

Had a great experience staying at this property. Friendly staff and comfortable bed.

It was perfect and were going back again in February. Likes: The room was clean and large. Our bed was very comfortable and a nice large bathroom. Dislikes: Nothing, everything was perfect.

This hotel is GREAT. 5 Stars All the rooms were big and very clean. It's a stop with the Trolley car and just a few blocks from the French Quarter so getting to and from the hotel was so easy. I would easily stay there on my next trip to New Orleans.

Fantástica Likes: Ótima localização e conforto dos quartos. Dislikes: Não ter café da manhã incluso e pagar uma taxa para estacionar o carro.