2/10 Rating
I chose this hotel for a one night rest stop on the way to Texas from Georgia. I also chose it because of its proximity to Lafayette Square where I can allow my service animal to eliminate compared to other hotels in the area.
Unfortunately, all I can say is don’t stay at this hotel. Not sure how they got the 4 star reviews but this property is beyond run down and the staff is rude, incompetent, and unprofessional.
I’ve never in all the hotels I’ve stayed in been stuck in the elevator. The room was not clean, there were long strings of hair in the tub and the towels were stained, dirty, or missing. In addition to that there was no wifi, absolutely zero outlets in the room and the light to the closet was glaring in my eyes the entire night keeping me awake which defeated the purpose of stopping to rest.
Although this property claims to be pet friendly, they are not. Avoid if you have an animal of any kind whether a pet or service dog. I experienced numerous instances of harassment around my service dog, which is illegal. When we requested towels, the front desk employee refused to hand my partner the towels normally after I disclosed I have a service dog at check in. As soon as she approached the door she stated she was “scared of puppies”. Then she proceeded to refuse to move close enough to the door to hand my partner the towels we requested. Instead she kept quickly fanning the towels around which caused my partner to get locked out the room in her underwear trying to retrieve the towels that should’ve already been in the room until the person went back downstairs to provide another key. This is extremely humiliating and not the type of treatment or lack of professionalism you expect from a four star hotel. If the employee is so scared of dogs then maybe she shouldn’t work at a supposedly pet friendly hotel. Most importantly, disabled people with service animals deserve to be treated like normal human beings. It is not acceptable to refuse them towels or handed items in weird ways. Furthermore, service dogs are highly trained so id be intrigued to see how she acts with actual pets who are not trained. It seems this person needs to search for another job where they don’t interact with the public or people who use assistance animals.
The next morning I left for breakfast and 5 minutes after I returned the front desk called and left a voicemail claiming my dog was making noise when we were already in the room looking directly at my dog who was supposedly making noise and there was actually no noise. When I went to the front desk to gain clarity she claimed there were reports that my dog was barking when she actually does not bark at all ever. We knew it was a lie and another attempt to harass us over my service dog. I did speak with the GM who rightfully offered us a refund; however, the damage of harassment and humiliation had already been done. I will be submitting a complaint to the ADA and due to lack of professionalism, competence, and basic human decency I would not recommend this hotel to anyone ever.