4/10 Rating
Likes: The location of the apartments, with good access to the Metrorail. In addition, the communal facilities such as pool, grill, lounge with pool table, etc.
Dislikes: Our apartment was not ready to move into and the customer service is more than terrible!
Plugs of dishwasher and tv's were not plugged in, and most important we did not have a refrigerator at all, which prevented us mostly from using the kitchen. However, the worst thing about it was, during our stay the customer service left us completely in the dark as to whether we would receive a refrigerator, could change apartments or something similar ("we will reach out to the relevant team..."). At the last evening, we suddenly had a refrigerator in the apartment without any notice of the service team. It has been three weeks since our last day in the apartment now, and we are still waiting for an answer from "the relevant team" about a partial refund. The Hotline cannot be reached at all. The apartments are nice and everything surrounding is as well, but the customer service you offer is a shame. You should definitely consider a service person on site or massively speed up your processes!