Reviews of City Center Hotel by KasaReviews of City Center Hotel by Kasa

Was a lot better than expected. Service was amazing and friendly. The room was nice and clean and had everything we needed. The location is perfect for walking downtown or to the beach. The only downside is that you have to find your own parking which wasn’t too big of an issue. We found a parking area that we paid for and it’s about a 5 minute walk from the hotel. Some people mentioned about the homeless around there but we had no problems and felt safe. Would definitely book again.

I absolutely loved my stay at Kasa City Center! The units are beautiful, clean, and very well maintained. We arrived on a Thursday and were pleasantly surprised by a live jazz band playing in the courtyard—it made the experience feel so special. I also found out that an episode of Palm Royale was filmed here, which was such a fun bonus! Everything about the property was spotless—the unit, pool, and gym were all very clean. The front desk team was AMAZING—huge shoutout to all the ladies for being so welcoming and helpful. They even have an essentials cabinet with extra amenities, which saved me because I forgot my toothbrush! The rates are great compared to other nearby hotels, and I felt very safe throughout my stay since you need a code to access the lobby. The location is perfect—everything is within walking distance. One thing I really appreciated as a bit of a germaphobe is how often the staff was cleaning. Whether it was the sidewalks, courtyard, or common areas, they were constantly keeping everything spotless, which made me feel so comfortable. I will definitely be coming back!

Clean Fun Retro Look Hotel Clean, fun retro look. Really comfy bed. Nice large bathroom. Friendly staff. Can’t wait to come back and try the restaurant.

It was perfect for what I needed at the last minute would definitely book again and staff are very helpful

Great place, parking sucks though

We had a great 2 night stay before a cruise. All the staff were so friendly and helpful. The location is perfect for walking around.

Что сказать, первое что чек он стояли очень долго 30+ минут. Второе очень грязный пол, третье что здесь кухни нет и

Absolutely loved the interior design of the whole hotel! Very cute and amazing service, loved the receptionists there!

I’m coming back for sure.

Didint clean my room in 5 days we had ri go down and get extra towels toilet paper and take our own trash out

Likes: I absolutely love staying here. It feels like home away from home. My stay is always overly exceeded & I can’t wait to stay here again.

Very nice place !!!!

Erika the front desk was professional with me yesterday when I arrive she helped me with a nice smile. A professional face seem to me and dealing with me and this is I appreciate her. The owner is very smart to hire young people and that’s what happened last year to me this year? Good job for them.

Loved my stay Likes: Modern and tasteful new (or refursbished?) hotel Water, tea, coffee, cookies available in the room Super clean rooms Great gym Dislikes: Nothing

Absolutely loved the interior design of the whole hotel! Very cute and amazing service, loved the receptionists there!

Jackie was so helpful in giving food recommendations and assisting with luggage. Such a great little gem of a place

Pre check in was complicated and they required a 3d face image. I called to see if that was really required and she said I had to do it or lose my booking without return payment. For that reason I would never stay here again

I would’ve loved my stay if I didn’t try to extend my trip for one day and it was checkout time so I tried in the app to no avail so thsts when I did it on their website. I paid $10 more, plus they tried to charge a ‘$21.5’ incident non refundable fee or a $250 ‘maybe refundable hold’….then after I paid on the site they tried to charge my card on Airbnb because I didn’t want to pay the extra fee, especially because I have a service animal. So basically I have no code and I paid for my room but I literally can’t leave my room…and they’ve made my entire day HELL

Very nice place, but check-in times are not that great.

I found the City Center Hotel to be an affordable, cute midcentury hotel in the heart of downtown Long Beach. There is a lovely courtyard with plentiful seating and a French-inspired restaurant with cocktails open Tue-Sat from 5pm to 9pm. (Though it seems they close at 10pm on the weekends.) Also, there is a kidney-shaped pool surrounded by lounge chairs. I picked this hotel because they allow dogs. I would give this hotel four stars if it wasn’t for two things: 1) I requested a quiet room away from the ice machine and was quite dismayed they put me in the only room RIGHT NEXT TO THE ICE MACHINE. Not only was it next to ice machine, but it was also one of two rooms with a giant window that looked out onto the noisy, downtown street. Along with the sound of car alarms and people yelling, my dog barked loudly every time someone came to get ice. (Fortunately, they moved me to a quieter room the next day.) 2) The property appears to be a small, boutique hotel but it is run by a large corporation that manages 75 properties and uses Artificial Intelligence to communicate with you. If you request a late checkout, AI will tell you it’s not available or route you to a page where you can only get a late check if you pay for it. I found this lack of customer service off-putting. Things to know: • There is no designated hotel parking. There isn’t even a passenger drop off / pick up area in front of the reception area. Also, it is challenging to find parking downtown at night, and

I found the City Center Hotel to be an affordable, cute midcentury hotel in the heart of downtown Long Beach. There is a lovely courtyard with plentiful seating and a French-inspired restaurant with cocktails open Tue-Sat from 5pm to 9pm. (Though it seems they close at 10pm on the weekends.) Also, there is a kidney-shaped pool surrounded by lounge chairs. I picked this hotel because they allow dogs. I would give this hotel four stars if it wasn’t for two things: 1) I requested a quiet room away from the ice machine and was quite dismayed they put me in the only room RIGHT NEXT TO THE ICE MACHINE. Not only was it next to ice machine, but it was also one of two rooms with a giant window that looked out onto the noisy, downtown street. Along with the sound of car alarms and people yelling, my dog barked loudly every time someone came to get ice. (Fortunately, they moved me to a quieter room the next day.) 2) The property appears to be a small, boutique hotel but it is run by a large corporation that manages 75 properties and uses Artificial Intelligence to communicate with you. If you request a late checkout, AI will tell you it’s not available or route you to a page where you can only get a late check if you pay for it. I found this lack of customer service off-putting. Things to know: • There is no designated hotel parking. There isn’t even a passenger drop off / pick up area in front of the reception area. Also, it is challenging to find parking downtown, and it is not safe to leave your car on the street overnight. • There are no luggage carts… you will be schlepping your luggage and other items to and from your room. • There is no elevator. If you have been assigned a room on the second floor, you will be schlepping your items up and down the stairs. • Homeless services are directly across the street from the hotel, so there are many indigent folks wandering the streets. Over one weekend, I saw two men sitting on the sidewalk smoking drugs and watched the police arrest someone for mugging a pedestrian. Though, on the bright side, I paid someone scavenging food out of a dumpster in the back alley $20 to help me load items into my car.

I always enjoy Kasa properties, their functionality, and modernity. This was a surprising gem in Long Beach. The room was cozy and well thought out. It’s everything you need for travel, especially for business. I’m planning to stay next when I’m in town!

The staff was so friendly!

Never went in the gym but AC was great!

the little motel feel was super cute and the rooms were so nice! beautiful shower and a very comfy room/bed. loved all of the decor and was such a great walkable distance from so many restaurants and shops around long beach. will definitely stay there again!

It is very quiet and secure. The bed was very comfortable for sleeping. I asked for a microwave and received it immediately. The staff were very friendly. I recommend this place.

This was my first experience staying at a Kasa. And it won't be the last. Very cute boutique hotel, but it was very affordable. The room was so clean and I loved the design and style! Didn't see a way to control the air condition in the room so the room walked a fine line between stuffy cold. Pillows were too fluffy for my head-would have liked a variety of pillow. Front desk staff were very nice and sweet. You do have to be a bit patient if you're wanting to use luggage drop-off or if you end up at the hotel before check-in, but just want to drop off your luggage. Might have to wait for someone to let you in or get back to their desk. But all in all, loved my experience.

Absolutely awesome place clean neat and the staff is amazing would definitely come back

Super cute place! The beds were comfy and we were able to get a few beers from the restaurant downstairs to enjoy in the room. It was a super pleasant stay, we were able to walk to the beach and a bunch of restaurants, would highly recommend!

The room was much cleaner than I expected and in great condition. It didn’t seemed dated at all. Gigantic bed that could probably fit 4 people. Staff were friendly and welcoming on arrival and helpful throughout. It also felt very safe and secure. It was also quiet within the hotel with little external noise coming in.

Pleasant Stay Clean room. Well furnished and decorated. It did not feel outdated at all. Giagantic bed. It felt safe and secure. However, it would be great if the rooms included a safe. Staff were friendly and polite on arrival and helpful throughout. It was relatively quiet with very little external noise coming through. Overall, a very pleasant stay and I would stay again.

Dislikes: Harold checking in, no human available and didn’t receive the email with booking number.

Everytime I stay in SoCal I stay here. If I could tell the world about City Center without all the rooms booking up I would. The staff is absolutely incredible, the rooms are everything you’d need, and the location is so walkable. A truly enjoyable place to stay. Shoutout to Kyla and Jacque !!

“My Home Away From Home” I absolutely love staying at this hotel. I travel here every week for work from Texas, and this place has truly become my home away from home. The rooms are always clean, comfortable, and well-maintained, which makes a big difference after long work days. My namThe staff here is what really sets this hotel apart—everyone is welcoming, professional, and always willing to help. A big shout-out to Jackie for always being so friendly and kind. She consistently goes above and beyond to make sure guests feel comfortable and taken care of. She truly makes you feel right at home every time you walk through the door. Highly recommend this place to anyone traveling for work or leisure. I’ll definitely keep coming back! -Jose Beltran

I checked in on Tuesday after noon and both girls at the from desk made it easy! They’re both super helpful, professional and friendly. Will be back.

Pleasantly surprised with my stay here. The host was great and very attentive. Check in was extremely easy and the room was beautiful and clean. The check in area, room and patio smelled so nice, I felt like I was at a spa. I would highly recommend staying here.

My boyfriend and I had such a great stay at Kasa’s in Long Beach, California! The room was honestly even nicer than the pictures. Everything was very clean, and modern. The location was also perfect. It’s in a great area with lots of food options within walking distance, so it was really easy to grab something to eat without needing to drive around. Overall, I had an amazing experience and would definitely stay here again. Highly recommend!

This was my first time staying at city center by kasa and to honest, Im soo glad we did. It was great, the room was soo nice, the bed was soo comfortable and the shower was amazing. I will definitely be staying there again

We were there for a night before heading on our cruise and it was great! The room was clean, had good air conditioning, the staff were amazing, the restaurant is delicious and the pool was clean. Definitely will be going back!

Hotels are so expensive in this area because of all the conventions happening that it’s really overpriced options close to the water. I found this spot and I think it’s by far the best affordable option on the area as far as sound, cleanliness, and recent updates!

Great Stay! Best affordable option in the area. Super clean and fun interior. The room was a perfect size with a full bathroom that had nice tilling. I love the pool and patio area. Was a nice place to hangout in the courtyard.

I love this place

This stay was honestly one of the best experiences I’ve had with a small city hotel. From the moment I checked in, the host provided clear and helpful communication with detailed instructions, making the process incredibly smooth. I really appreciated the contactless setup—there’s no need for keys or key cards, just secure codes for all doors. At the same time, it was reassuring to know there was still a front desk available if needed.The room itself was very clean—you could both see and smell how well it was maintained. While it wasn’t especially large, it was perfectly suited for my needs, and the bathroom was surprisingly spacious. The shared spaces, including the pool, gym, and lobby, were all modern, clean, and well-kept. The location is another big plus—it’s just a short walk to downtown, with plenty to do within about 10 minutes. My only real complaint is the lack of on-site parking. While parking nearby isn’t difficult, you do have to spend some time finding a spot.

Great place HIGHLY recomm Great place I would visit again! Wonderful remodel of a mid-century property very charming and colorful and just really cool. Everything was new in the room; the bedding, the towels, there was complementary water and even snacks, which is pretty amazing and it was very quiet at night. Great shower with good water pressure and new tile in the shower area. There is a fantastic restaurant owned by an owner of another restaurant in Long Beach that has a Michelin star so that was impressive. However, it is closed on Sunday. The only suggestion I would make to the property owners is yes there is complementary coffee in your room and in the lobby and very good coffee. By the way just two things I would recommend owners would consider to remove the toxic cancer causing powder cream in the room which is not really in keeping with the cool factor of the hotel. They really should have the little cups ofl iquid cream and with the restaurant closed on Sunday morning there is no quick breakfast option. It would be nice if we could’ve bought even bagels and cream cheese before we had to leave the property. Other than that I would definitely be back. They even wrote me a handwritten note welcoming me back because it was my second stay. I highly recommend this property, but I hope that the owners will change the coffee cream they offer in the rooms and offer something that can be purchased on a Sunday morning for breakfast.