10/10 Exceptional
The location for us was ideal. We have kiddos at UT and scheduled meetings downtown, so we were within a short drive to that and walking distance to great restaurants. The area is safe for walking and well lit. The logistics of unloading, entering the building, entering the rental, then parking was tedious and a bit frustrating. Once you’ve done it a few times, you’ll get the hang of it. If they could make it smoother, it would be wonderful because there’s nothing as frustrating as trying to exit a garage when the scanner won’t read your pass or digging through your purse because you have your building pass but failed to memorize your door code. The rental unit is clean and spacious. The beds and bedding are comfortable and the kitchen and laundry are very convenient. It’s nice to have a spacious closet for luggage and shopping bags. Tripping over a suitcase in a cramped hotel room is no fun, so we took full advantage of the walk-in closets. An upgrade to fluffier towels & spare box of tissues would be appreciated as would a few complimentary bottles of water. There are several televisions, but guests must login to their personal streaming services in order to watch programs. The “concierge” is friendly and the lobby area is well lit. Coffee in the lobby would be a nice addition. They have a water dispenser in the lobby but no cups.
Overall, I recommend Kasa. For a brief overnight, I’d probably stay in a hotel, but Kasa is ideal for an extended stay and for families.