Reviews of Kasa at the Waller Austin

8.7 Excellent289 reviews

Jennifer • Feb 24, 2026
Airbnb
10/10 Exceptional
We went to Austin for a girls getaway. This was a perfect place to stay! Extremely clean. The friendliest 24/7 staff. The host was responsive and accommodating. The location was wonderful and in close proximity to Sixth. Everything else was a short Uber ride sway. The beds were very considerable and the entire place looked just like the photos. The gym and pool were great amenities. I’d absolutely book again.
Rodolfo • Feb 17, 2026
Expedia
10/10 Exceptional
Brian • Feb 17, 2026
Airbnb
8/10 Very good
Place was great!
Sara • Feb 15, 2026
Airbnb
10/10 Exceptional
Great stay if you’re seeing a show at Stubb’s! Loved having the pool area to relax in!
God’s Daughter • Feb 15, 2026
Google Business
2/10 Rating
WORST HOTEL IN AUSTIN! NO PARKING. NO ROOM KEY AND THE DOOR LOCKS NEVER OPEN. Very dirty SAVE YOUR MONEY & GO ELSEWHERE
James • Feb 14, 2026
Airbnb
6/10 Rating
This is a complicated review because the experience is mixed. First the positives: - beautiful new building with nice amenities like a gym, pool, work center etc - nice staff -good location - unit is new and clean with some helpful things like a washing machine (I didn’t use it) Despite those positives the unit also had some challenges: - the shower does not have a barrier between the it and the bathroom floor, just a shower curtain. This is annoying in a supposedly nice, new building. The rest of the bathroom floor easily gets wet when you take a shower - there are no chairs or a table or a desk in the unit so if you need to sit to do anything there is only the bed and there is no surface to work on or eat on… but there is a full kitchen! It doesn’t make sense - smaller issues include lack of black out curtains so if light wakes you up that can be a challenge and lack hooks or table in the entry area for jackets or keys etc.
Robert • Feb 13, 2026
Expedia
10/10 Exceptional
Matthew • Feb 10, 2026
Airbnb
10/10 Exceptional
Great location, great staff and the facilities are incredible
Sherri • Feb 7, 2026
Expedia
10/10 Exceptional
This was such a nice apartment! Very clean,spacious and a great location. So much better than staying at a hotel. I would definitely stay here again and recommend. Also the staff was very helpful and friendly. The views of the city were awesome!
Diana • Feb 6, 2026
Expedia
8/10 Very good
Mauricio Sosa • Feb 5, 2026
Google Business
8/10 Very good
Great location! You are steps away from the best of downtown Austin and Red River St. The rooftop area and pool could be warmer because was cold. It’s a very quiet and professional building. The breakfast options nearby are limited which is OK because the on-site offerings are limited. Overall, a very solid 4-star experience
Don • Feb 5, 2026
Expedia
8/10 Very good
Liana • Feb 4, 2026
Expedia
6/10 Rating
Staff were fine no issue there. Location is very central, took me usually between 10-12 minutes to get around the city. The rooftop has a very nice view of the city, it has a nice pool table too. The room was a studio. Overall, it could’ve been better accommodating. It had no table to sit and eat so we found ourselves having to eat on the bed. Putting the tv on the wall and having a small table with two chairs under is not that complicated. The room was VERY dirty. The floor in the bathroom had hair on the floor form the previous guest. The floor in the unit was also very dirty and it was noticeable. We like to take our shoes off and walk either barefoot or in socks. We had to wash our feet every time we were going to bed. Additionally, the shower floor was slippery. This only means one thing, poor cleaning and disinfecting. The cabinets in the kitchen had handprints. The amenities said it has washer/dryer but it does not function. If you are the type to not mind or overlook these things then staying here is just fine. However, if the cleanliness of the place does affect your stay, I would say skip.
Josiah Lindquist • Feb 3, 2026
Google Business
10/10 Exceptional
Kasa as a company was very well organized. Instructions were very clear. Great value for the price. The Waller was easy to find. Parking was smooth. Amenities were top notch and the cafe in the basement was a treat. The room was stocked with everything we needed to feel at home and then some.
roberta • Feb 2, 2026
Hotels.com
10/10 Exceptional
Quartos ótimos! Excelente localização! Amenities maravilhosas
Monique • Feb 1, 2026
Airbnb
8/10 Very good
Nice, clean … parking wasn’t ideal.
Susan • Feb 1, 2026
Expedia
8/10 Very good
Beautiful property. Room could have been cleaner. Parking, under a separate entity, was a bit complicated.
Kristi • Jan 26, 2026
Airbnb
10/10 Exceptional
The location was very convenient for my needs (walking distance to University of Texas). Unit looked just like the pictures and I felt safe in the neighborhood. Everything was clean and in good working order. There was plenty of closet space for hanging clothes, but very little drawer space. Check-in was a bit confusing for me because I received incorrect information that was texted to me from the host. The correct check-in procedure was available on the virtual front desk, so make sure to follow that. I purchased a parking pass for my stay. It was difficult to find an open spot late at night, but it was ok during the day. Spots are small and work best for compact cars. Overall, this unit worked well for my needs and I would stay there again. The host responds to texts 24/7, which I greatly appreciated.
JT • Jan 23, 2026
Google Business
10/10 Exceptional
The room was great. Big and spacious with nice view. King beds and pillows were comfy. Most importantly, the service was prompt and fantastic. Would definitely stay again!
Cecilia • Jan 19, 2026
Hotels.com
8/10 Very good
El edificio muy completo y en buen estado.
Lilly • Jan 16, 2026
Expedia
10/10 Exceptional
Really clean room, great building. Parking was a little rough for my Expedition, but anything smaller shouldn't have a problem. Felt safe and secure. The shower head was probably the worst part. Did the job, but zero pressure even though the spout had a great volume of water and pressure. Overall, a really great stay.
Yesim Jade Ilkin • Jan 14, 2026
Google Business
2/10 Rating
They have a terrible refund policy. We asked for a credit (not refund) on a trip that we could not take where we informed them on the first day of a medical emergency and they would not budge, They wouldn't even offer a 10% discount on a future stay. Stay away - there are better hotels that understand and accommodate customers in a holistic and positive way.
Suznne • Jan 9, 2026
Airbnb
10/10 Exceptional
Great place to relax and feel at peace.
Benito • Jan 8, 2026
Expedia
10/10 Exceptional
A very clean room with nice furniture and all the amenities you could want. I loved the gym and the staff was always very friendly. I will 100% book with Kasa again the next time I take a trip to Austin.
Kamryn • Jan 6, 2026
Airbnb
6/10 Rating
The unit did not match the listing photos, which was disappointing given that we booked this month’s in advance. While the unit itself was clean and the amenities provided were exactly as advertised, the overall look and quality of the space did not reflect what was shown in the listing. Upon arrival, we experienced a lot of back-and-forth trying to resolve the issue, which caused unnecessary stress. We were initially led to believe the situation would be corrected and that we would be moved into the unit shown in the listing, but that did not happen. It later became clear that the listing photos were not representative of any of the available units as a new company and downgraded all units. This lack of transparency was frustrating and left us disappointed with the experience overall. One of the representatives, Chuck, was helpful and professional in addressing the situation. We appreciate his assistance in ultimately securing a partial refund.
Vianca • Jan 6, 2026
Expedia
10/10 Exceptional
Jorge • Jan 1, 2026
Airbnb
10/10 Exceptional
Great property and very good service
Rosa • Dec 28, 2025
Hotels.com
8/10 Very good
Amanda • Dec 25, 2025
Airbnb
10/10 Exceptional
Clean place, it’s a small studio but it’s equipped with everything needed. Very quiet and peaceful, it was perfect for our stay!
Ryan • Dec 24, 2025
Airbnb
10/10 Exceptional
My stay was awesome, the super high ceilings make all the difference. Incredibly convenient location, right next to the highway. Building amenities are outstanding as well, and right down the hallway.
ouchikh • Dec 21, 2025
Booking
8/10 Very good
Je suis très contente de mon séjour et de ce building, il faut tout de même veiller à ce que la cuisine soit fonctionnel Likes: Concernant le building et les différentes installations tout est incroyable, la salle de sport, la piscine, le rooftop… la chambre est grande et propre, la douche avec un pommeau est un véritable plus (rare aux US). Dislikes: Me concernant, je n’avais pas de gaz dans les plaques donc je ne pouvais pas cuisiner. J’ai envoyé un message, je devais avoir quelqu’un qui passe pour regarder et il n’est jamais venu. De plus, il n’y avait aucune table pour manger, alors que c’était mentionné dans l’annonce.
Vianca Castillo • Dec 17, 2025
Hotwire
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
VRBO
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
MrJet
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
Ebookers
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
LastMinute
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
Wotif
10/10 Exceptional
Ryan McIntyre • Dec 12, 2025
Google Business
10/10 Exceptional
Amazing place, in an amazing location. Can’t fault the place. Only advice I would say, is have some cleaning amenities available in the apartment for guests so they are able to sweep the floors etc
Dennise Terrazas • Dec 8, 2025
Hotwire
8/10 Very good
Dennise Terrazas • Dec 8, 2025
VRBO
8/10 Very good
Dennise Terrazas • Dec 8, 2025
MrJet
8/10 Very good
Dennise Terrazas • Dec 8, 2025
Ebookers
8/10 Very good
Dennise Terrazas • Dec 8, 2025
LastMinute
8/10 Very good
Dennise Terrazas • Dec 8, 2025
Wotif
8/10 Very good
Rolf • Dec 8, 2025
Hotels.com
2/10 Rating
My rating is 1. No chair. No table. Only one small night stand with a reading lamp whose switch was almost inaccessible. Translucent blinds that barely dimmed the bright light in the pool area. Uncomfortable mattress. No bath mat. Confusing and limited tv access. Unsettling scratching noises from behind the walls. Rats? Late arriving check out information. If this is what Kasa is about then count me out in the future.
Rolf Pendall • Dec 7, 2025
Hotwire
2/10 Rating
My rating is 1. No chair. No table. Only one small night stand with a reading lamp whose switch was almost inaccessible. Translucent blinds that barely dimmed the bright light in the pool area. Uncomfortable mattress. No bath mat. Confusing and limited tv access. Unsettling scratching noises from behind the walls. Rats? Late arriving check out information. If this is what Kasa is about then count me out in the future.
Rolf Pendall • Dec 7, 2025
VRBO
2/10 Rating
My rating is 1. No chair. No table. Only one small night stand with a reading lamp whose switch was almost inaccessible. Translucent blinds that barely dimmed the bright light in the pool area. Uncomfortable mattress. No bath mat. Confusing and limited tv access. Unsettling scratching noises from behind the walls. Rats? Late arriving check out information. If this is what Kasa is about then count me out in the future.
Camille • Dec 1, 2025
Airbnb
10/10 Exceptional
It was great, but they did not give me the parking pass that I paid for.
Vincent A Bandermann • Dec 1, 2025
Google Business
2/10 Rating
I booked a two bedroom suite for two nights. After accepting payment, the hotel notified me that I would have to perform an extensive verification process that includes 3D facial recognition through my phone. When I refused to follow through with the facial recognition they canceled my reservation. It will now take 5 to 10 days for them to refund the money. Bad policies. Bad business. Unacceptable.
Priyank • Nov 30, 2025
Airbnb
8/10 Very good
Great location, very clean, good communication for getting in. Gave it one less star because of the noise at night (there is a white noise machine in the bedroom near the street, but it can only do so much). Also, there was no ironing board, which they had communicated there would be. The other thing missing is seating - there is only one couch and 3 uncomfortable stools, which felt too few for a 3 bedroom. Overall worth it, but a few notes there that made it not a 5 star for us.

Reviews of Kasa at the Waller Austin, page 4

Jennifer • Feb 24, 2026
Airbnb
10/10 Exceptional
We went to Austin for a girls getaway. This was a perfect place to stay! Extremely clean. The friendliest 24/7 staff. The host was responsive and accommodating. The location was wonderful and in close proximity to Sixth. Everything else was a short Uber ride sway. The beds were very considerable and the entire place looked just like the photos. The gym and pool were great amenities. I’d absolutely book again.
Rodolfo • Feb 17, 2026
Expedia
10/10 Exceptional
Brian • Feb 17, 2026
Airbnb
8/10 Very good
Place was great!
Sara • Feb 15, 2026
Airbnb
10/10 Exceptional
Great stay if you’re seeing a show at Stubb’s! Loved having the pool area to relax in!
God’s Daughter • Feb 15, 2026
Google Business
2/10 Rating
WORST HOTEL IN AUSTIN! NO PARKING. NO ROOM KEY AND THE DOOR LOCKS NEVER OPEN. Very dirty SAVE YOUR MONEY & GO ELSEWHERE
James • Feb 14, 2026
Airbnb
6/10 Rating
This is a complicated review because the experience is mixed. First the positives: - beautiful new building with nice amenities like a gym, pool, work center etc - nice staff -good location - unit is new and clean with some helpful things like a washing machine (I didn’t use it) Despite those positives the unit also had some challenges: - the shower does not have a barrier between the it and the bathroom floor, just a shower curtain. This is annoying in a supposedly nice, new building. The rest of the bathroom floor easily gets wet when you take a shower - there are no chairs or a table or a desk in the unit so if you need to sit to do anything there is only the bed and there is no surface to work on or eat on… but there is a full kitchen! It doesn’t make sense - smaller issues include lack of black out curtains so if light wakes you up that can be a challenge and lack hooks or table in the entry area for jackets or keys etc.
Robert • Feb 13, 2026
Expedia
10/10 Exceptional
Matthew • Feb 10, 2026
Airbnb
10/10 Exceptional
Great location, great staff and the facilities are incredible
Sherri • Feb 7, 2026
Expedia
10/10 Exceptional
This was such a nice apartment! Very clean,spacious and a great location. So much better than staying at a hotel. I would definitely stay here again and recommend. Also the staff was very helpful and friendly. The views of the city were awesome!
Diana • Feb 6, 2026
Expedia
8/10 Very good
Mauricio Sosa • Feb 5, 2026
Google Business
8/10 Very good
Great location! You are steps away from the best of downtown Austin and Red River St. The rooftop area and pool could be warmer because was cold. It’s a very quiet and professional building. The breakfast options nearby are limited which is OK because the on-site offerings are limited. Overall, a very solid 4-star experience
Don • Feb 5, 2026
Expedia
8/10 Very good
Liana • Feb 4, 2026
Expedia
6/10 Rating
Staff were fine no issue there. Location is very central, took me usually between 10-12 minutes to get around the city. The rooftop has a very nice view of the city, it has a nice pool table too. The room was a studio. Overall, it could’ve been better accommodating. It had no table to sit and eat so we found ourselves having to eat on the bed. Putting the tv on the wall and having a small table with two chairs under is not that complicated. The room was VERY dirty. The floor in the bathroom had hair on the floor form the previous guest. The floor in the unit was also very dirty and it was noticeable. We like to take our shoes off and walk either barefoot or in socks. We had to wash our feet every time we were going to bed. Additionally, the shower floor was slippery. This only means one thing, poor cleaning and disinfecting. The cabinets in the kitchen had handprints. The amenities said it has washer/dryer but it does not function. If you are the type to not mind or overlook these things then staying here is just fine. However, if the cleanliness of the place does affect your stay, I would say skip.
Josiah Lindquist • Feb 3, 2026
Google Business
10/10 Exceptional
Kasa as a company was very well organized. Instructions were very clear. Great value for the price. The Waller was easy to find. Parking was smooth. Amenities were top notch and the cafe in the basement was a treat. The room was stocked with everything we needed to feel at home and then some.
roberta • Feb 2, 2026
Hotels.com
10/10 Exceptional
Quartos ótimos! Excelente localização! Amenities maravilhosas
Monique • Feb 1, 2026
Airbnb
8/10 Very good
Nice, clean … parking wasn’t ideal.
Susan • Feb 1, 2026
Expedia
8/10 Very good
Beautiful property. Room could have been cleaner. Parking, under a separate entity, was a bit complicated.
Kristi • Jan 26, 2026
Airbnb
10/10 Exceptional
The location was very convenient for my needs (walking distance to University of Texas). Unit looked just like the pictures and I felt safe in the neighborhood. Everything was clean and in good working order. There was plenty of closet space for hanging clothes, but very little drawer space. Check-in was a bit confusing for me because I received incorrect information that was texted to me from the host. The correct check-in procedure was available on the virtual front desk, so make sure to follow that. I purchased a parking pass for my stay. It was difficult to find an open spot late at night, but it was ok during the day. Spots are small and work best for compact cars. Overall, this unit worked well for my needs and I would stay there again. The host responds to texts 24/7, which I greatly appreciated.
JT • Jan 23, 2026
Google Business
10/10 Exceptional
The room was great. Big and spacious with nice view. King beds and pillows were comfy. Most importantly, the service was prompt and fantastic. Would definitely stay again!
Cecilia • Jan 19, 2026
Hotels.com
8/10 Very good
El edificio muy completo y en buen estado.
Lilly • Jan 16, 2026
Expedia
10/10 Exceptional
Really clean room, great building. Parking was a little rough for my Expedition, but anything smaller shouldn't have a problem. Felt safe and secure. The shower head was probably the worst part. Did the job, but zero pressure even though the spout had a great volume of water and pressure. Overall, a really great stay.
Yesim Jade Ilkin • Jan 14, 2026
Google Business
2/10 Rating
They have a terrible refund policy. We asked for a credit (not refund) on a trip that we could not take where we informed them on the first day of a medical emergency and they would not budge, They wouldn't even offer a 10% discount on a future stay. Stay away - there are better hotels that understand and accommodate customers in a holistic and positive way.
Suznne • Jan 9, 2026
Airbnb
10/10 Exceptional
Great place to relax and feel at peace.
Benito • Jan 8, 2026
Expedia
10/10 Exceptional
A very clean room with nice furniture and all the amenities you could want. I loved the gym and the staff was always very friendly. I will 100% book with Kasa again the next time I take a trip to Austin.
Kamryn • Jan 6, 2026
Airbnb
6/10 Rating
The unit did not match the listing photos, which was disappointing given that we booked this month’s in advance. While the unit itself was clean and the amenities provided were exactly as advertised, the overall look and quality of the space did not reflect what was shown in the listing. Upon arrival, we experienced a lot of back-and-forth trying to resolve the issue, which caused unnecessary stress. We were initially led to believe the situation would be corrected and that we would be moved into the unit shown in the listing, but that did not happen. It later became clear that the listing photos were not representative of any of the available units as a new company and downgraded all units. This lack of transparency was frustrating and left us disappointed with the experience overall. One of the representatives, Chuck, was helpful and professional in addressing the situation. We appreciate his assistance in ultimately securing a partial refund.
Vianca • Jan 6, 2026
Expedia
10/10 Exceptional
Jorge • Jan 1, 2026
Airbnb
10/10 Exceptional
Great property and very good service
Rosa • Dec 28, 2025
Hotels.com
8/10 Very good
Amanda • Dec 25, 2025
Airbnb
10/10 Exceptional
Clean place, it’s a small studio but it’s equipped with everything needed. Very quiet and peaceful, it was perfect for our stay!
Ryan • Dec 24, 2025
Airbnb
10/10 Exceptional
My stay was awesome, the super high ceilings make all the difference. Incredibly convenient location, right next to the highway. Building amenities are outstanding as well, and right down the hallway.
ouchikh • Dec 21, 2025
Booking
8/10 Very good
Je suis très contente de mon séjour et de ce building, il faut tout de même veiller à ce que la cuisine soit fonctionnel Likes: Concernant le building et les différentes installations tout est incroyable, la salle de sport, la piscine, le rooftop… la chambre est grande et propre, la douche avec un pommeau est un véritable plus (rare aux US). Dislikes: Me concernant, je n’avais pas de gaz dans les plaques donc je ne pouvais pas cuisiner. J’ai envoyé un message, je devais avoir quelqu’un qui passe pour regarder et il n’est jamais venu. De plus, il n’y avait aucune table pour manger, alors que c’était mentionné dans l’annonce.
Vianca Castillo • Dec 17, 2025
Hotwire
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
VRBO
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
MrJet
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
Ebookers
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
LastMinute
10/10 Exceptional
Vianca Castillo • Dec 17, 2025
Wotif
10/10 Exceptional
Ryan McIntyre • Dec 12, 2025
Google Business
10/10 Exceptional
Amazing place, in an amazing location. Can’t fault the place. Only advice I would say, is have some cleaning amenities available in the apartment for guests so they are able to sweep the floors etc
Dennise Terrazas • Dec 8, 2025
Hotwire
8/10 Very good
Dennise Terrazas • Dec 8, 2025
VRBO
8/10 Very good
Dennise Terrazas • Dec 8, 2025
MrJet
8/10 Very good
Dennise Terrazas • Dec 8, 2025
Ebookers
8/10 Very good
Dennise Terrazas • Dec 8, 2025
LastMinute
8/10 Very good
Dennise Terrazas • Dec 8, 2025
Wotif
8/10 Very good
Rolf • Dec 8, 2025
Hotels.com
2/10 Rating
My rating is 1. No chair. No table. Only one small night stand with a reading lamp whose switch was almost inaccessible. Translucent blinds that barely dimmed the bright light in the pool area. Uncomfortable mattress. No bath mat. Confusing and limited tv access. Unsettling scratching noises from behind the walls. Rats? Late arriving check out information. If this is what Kasa is about then count me out in the future.
Rolf Pendall • Dec 7, 2025
Hotwire
2/10 Rating
My rating is 1. No chair. No table. Only one small night stand with a reading lamp whose switch was almost inaccessible. Translucent blinds that barely dimmed the bright light in the pool area. Uncomfortable mattress. No bath mat. Confusing and limited tv access. Unsettling scratching noises from behind the walls. Rats? Late arriving check out information. If this is what Kasa is about then count me out in the future.
Rolf Pendall • Dec 7, 2025
VRBO
2/10 Rating
My rating is 1. No chair. No table. Only one small night stand with a reading lamp whose switch was almost inaccessible. Translucent blinds that barely dimmed the bright light in the pool area. Uncomfortable mattress. No bath mat. Confusing and limited tv access. Unsettling scratching noises from behind the walls. Rats? Late arriving check out information. If this is what Kasa is about then count me out in the future.
Camille • Dec 1, 2025
Airbnb
10/10 Exceptional
It was great, but they did not give me the parking pass that I paid for.
Vincent A Bandermann • Dec 1, 2025
Google Business
2/10 Rating
I booked a two bedroom suite for two nights. After accepting payment, the hotel notified me that I would have to perform an extensive verification process that includes 3D facial recognition through my phone. When I refused to follow through with the facial recognition they canceled my reservation. It will now take 5 to 10 days for them to refund the money. Bad policies. Bad business. Unacceptable.
Priyank • Nov 30, 2025
Airbnb
8/10 Very good
Great location, very clean, good communication for getting in. Gave it one less star because of the noise at night (there is a white noise machine in the bedroom near the street, but it can only do so much). Also, there was no ironing board, which they had communicated there would be. The other thing missing is seating - there is only one couch and 3 uncomfortable stools, which felt too few for a 3 bedroom. Overall worth it, but a few notes there that made it not a 5 star for us.

Reviews of Kasa at the Waller AustinReviews of Kasa at the Waller Austin

Reviews of Kasa at the Waller Austin