2/10 Rating
That I was not able to get in the apartment immediately when I arrived to it after a long flight I was somehow able to understand. But another shock came at the end of my stay there. I was returning back on my last day and it I couldn't unlock the door again. I had all my personal belongings inside and I had to have a sleep to wake up for a flight in the morning. And now, it became funny. I called the service... But nobody picked it up for approx. half an hour. I texted them and also short them a message from the app. Then, somebody from Kasa called me back - the guy was apparently outside, I could hear the wind there - and he started reseting the access code, asking me to try the lock again and again. After a while, he decided that he has to call somebody to open the door physically... So he called somebody, then, he called me back and let me know, "hey, btw, your help is on the way and it may take approx. 1h ..." In the end, somebody arrived, opened the door and let me in. Sorry guys, but this is ridiculous. Imaging that I would to have leave earlier and this could have happened easily or that I would return later, then, waiting approx. hour to get inside ... this is definitely not professional!!!