2/10 Rating
I will never do business through Kasa again, and if you decide to, you need to be very careful. Especially if bringing a pet. They tell you that they are pet friendly, and after you make your purchase they send you information that a whole huge group of dogs aren't allowed. They said if you bring those dogs anyway, you will be kicked out, and wont be refunded. But not only that, you will also face a $500 fine. My dog is a rescue, and the only thing the Rescue knew about her was that she is a terrier mix. Certain terriers are banned, but others are okay. I contacted Kasa and told them my dog is a mutt, and no one knows what she is mixed with, but I was worried i would get there and someone would feel more confident naming her breed than the actual Rescue was. I told them I cant risk getting kicked out and fined $500. First they told me to use an IPhone and see if that would tell me the breed, but I dont have an IPhone. Then they said the only thing I could do was just go and hope for the best. That wasnt acceptable, and at that point I decided to cancel. Clear they dont care about the best interest of their customers.
I had free cancelation, and I wasnt supposed to be charged until the date of the stay which was 3 months away. As soon as I canceled, they sent the charge through and took almost $600 from me. I contacted them and told them that was unacceptable as well, and that I needed that money to rent my next hotel room. They said sorry, thats just policy and I will have to wait 5 to 10 business days to get ny refund. Its now been 15 business days, and I still dont have my money back. At this point, its starting to feel like a scam and Im going to have to pursue false charges through my bank. Thats probably why they tell you to wait so long to receive your refund, the longer the charge stays the more real it looks to banks.
All of this nonsense just because Kasa refuses to tell you ahead of time what dogs they dont allow before you purchase.
By the way, I used ChatGPT to tell me what type of dog I have, and it said Jack Russell terrier mixed, which I believe it an allowed breed, but still wasnt worth the risk of having someone at the hotel decide its a breed that wasnt allowed and kick you out, and charge you an extra $500. I highly recommend no one doing business with this company.