2/10 Rating
Upon arrival to the building I input code to gain access to the building, find and dandy. Once on the 5th floor where room was located I was very caught off guard with the front door of the apartment being left open. It’s very unpleasant that a place of stay could have been someone else’s. I then had to make sure place was clear, checking closets, behind doors, etc. Upon contacting customer service I was asked if “took a picture.” Absolutely not, my first thought was to make sure my significant other didn’t have to panic about someone being inside. They then told me the personnel on the property said the door was locked, I told them check the cameras, door was not locked nor latched & was able to be pushed open without a code. I highly recommend their staff make sure they are doing their job, in this case they clearly are not. I am not pleased with the urgency of the matter, nor no accommodation had been made on their behalf. Poor business practice I must say.