2/10 Rating
We booked a two bed unit in Nashville fully expecting two beds, but our stay turned into a frustrating experience. Upon arrival, we discovered that the second bed, a pullout sofa, was clearly broken. To make matters worse, there was a note left by the host acknowledging the issue and to use an air mattress but there was no air mattress to be found in the unit. Customer service could not get in contact the host that night forcing half of our party to sleep on the floor the first night.
After a slow process with an automated chatbot, we were allowed to move to a larger unit the next night. However, we waited an extended time for the automated check-in information, and the second unit was disappointingly dirty upon arrival, with old food on the floor and couches.
The location is fantastic, but the broken amenities, lack of communication and cleanliness severely impacted our stay.