10/10 Exceptional
The building is nice and clean as was the room. We enjoyed our stay. The first advice for improvement is the pullout sofa for sleeping. The listing says that's available. However, when we tried, there was a note that instructed us to use an air mattress that was in the closet. That should be communicated more clearly. My young child slept on this air mattress, but it slowly leaked air in the night. I would advise communicating this on the listing and fixing the air mattress. My daughter is young and a heavier adult would have deflated the mattress completely by morning. The last advice is how to park. Kasa has a partnership with Sheraton parking next door. There is a parking card in the room to get into the Sheraton garage. It needs to be communicated to check in first to get the card, in order to get into the Sheraton parking garage. We didn't see any place to park in the area for free to check in first, so we had to get a ticket to park in the Sheraton garage, then go to the room to get the key. I was unsure if Sheraton would charge me. Luckily they didn't. Also, you may have to put your car;s hazards on to unload your luggage. Otherwise, you have to take the elevator down and roll it across the 2 way street to the building. I think Kasa can improve the communication on that process. Other than those 2 issues, I would certainly stay here again. It was a good room and location.