2/10 Rating
After dozens of Airbnb stays, this is my first ever bad review. When we arrived at the unit, we noticed crumbs on the kitchen counter and an empty k-cup just sitting dry on the counter. I messaged the host and they apologized immediately. Moments later we realized that they were completely out of toilet paper in the entire unit. They acknowledged the problem, but said that they have no idea when they will correct it. We had to Uber to a store, buy them tp, and Uber back (they never brought it). Lastly, the showers had soap, shampoo, and conditioner, but two of the three were empty. Soaps do not empty quickly, so this has been neglected for quite some time. It really makes me wonder what other shortcuts and non-clean items we were subjected to. The company seems to be trying to build a brand calling everything Kasa this and Kasa that (this is the hosts name). They should focus more on customer service and cleanliness. Kasa to my family means stay away.