4/10 Rating
My recent stay at this Kasa property was marred by repeated AC failures, bad customer service, noisy guests, and a fire alarm that kept getting triggered. After numerous failed attempts to fix the AC the first time, I was moved to a much smaller room with a tiny window – a clear downgrade. Communication with Kasa was frustrating, involving hours of back and forth. While they ultimately agreed to a modest partial refund for the inconvenience, the amount I received was less than promised. A supervisor’s dismissive comment, "If we offered concessions to every customer who is inconvenienced, we wouldn't make any money," was frankly insulting. This, combined with the AC issues, room downgrade, noisy riff raff staying at the hotel, made for a very disappointing experience. Several things in the room were also broken. Poorly maintained, but the room itself was nice. Consider other options before booking.