10/10 Exceptional
Staying with Kasa was an absolute delight.
Location in South Beach: right outside the rooms are bars and restaurants. It’s buzzing with people and music. It was all lit up for Christmas. There are multiple coffe/breakfast spots across the street. The beach is less than a 10 minute walk.
Amenities: the 14th street beach hut with chairs included is amazing. The virtual lock on the door, saves so much hassle from having to carry around a key/keycard. The amenities booklet provided before checkin is absolutely on point. Directions, maps, discounts at local restaurants, suggestions for gyms, where to eat, what to do.
Customer service/reception: reception on site in one of the buildings. They helped us find our way to our building and showed us how to use the virtual lock system. Customer service answered straight away when we called and were extremely helpful. We were able to pay a small fee to extend our check out time. It was all virtual and easy.
Everything from the booklets, to the easy checkin-checkout, to the communication was so well planned and thought out for the perfect customer experience. This will always be my go to south beach stay.