2/10 Rating
We had one of the worst experiences I’ve ever had at a hotel. We were kicked out of our room on the day of a family wedding after receiving repeated noise complaints for times we were either asleep or not even in the room. We are a family traveling with an autistic child, and what we experienced was nothing short of discrimination.
From the start, we were extremely mindful of keeping our noise level down, especially after the first complaint (which was already questionable). After that, we did no more than walk quietly in the room, close doors normally, and do laundry,basic, unavoidable activities any guest would do. Despite this, management continued to target us, ultimately forcing us to leave and giving us only 2 hours to vacate right during the time I was supposed to be getting ready for the wedding.
They showed zero compassion and zero understanding of our situation. Every time we tried to explain, they kept referring back to a so called “noise sensor.” We had children listed on our reservation, yet we were treated as if having kids in the room was a crime. If they want guests to be as quiet as mice, then they shouldn’t allow families with children to book in the first place. Even worse, after checking the rules and regulations on Expedia, there is nothing at all that states guests are subject to restricted noise levels.
To make matters worse, there was no one on-site to speak with in person. Everything was handled by someone in California who had absolutely no knowledge of what was actually happening here. The lack of accountability and humanity was appalling.
On top of this terrible treatment, the pool was out of order (never mentioned at booking) and the hallways constantly smelled like weed, making the environment even worse.
This entire experience was not only unfair but deeply upsetting. Families especially those with children and special needs should feel safe and supported, not harassed, discriminated against, and kicked out without cause. Instead, we were made to feel like criminals for simply existing in our room.
I cannot stress enough how unprofessional, insensitive, and downright hostile this hotel’s handling of the situation was. If you value fairness, respect, and basic human decency, do not stay here.