Reviews of Kasa FreeMoreWest CharlotteReviews of Kasa FreeMoreWest Charlotte

I am at Kasa FreeMoreWest (Charlotte) this evening, and this is the last night of my second stay. I remain perplexed how the reviews can be so positive. The only I reason I tried this place a second time is due to its very convenient location to a person I was visiting in Charlotte (walking distance). Otherwise, I would not have stayed again after the first (poor) experience. The first time I reserved a one bedroom apartment and was assigned to a basic studio. This time, the noise on Saturday night (well after 10:00 p.m. and during their "quiet hours") was awful and nothing has been done despite my reporting incessant dog barking just below my unit. I asked about a late check out (noon vs. 11:00 a.m.) and was advised that there is an extra charge for any checkout after 11:00 a.m.(almost all reputable hotels will offer an extra hour or two at no charge). It's an apartment complex that has full-time renters and those staying for short periods. At the pool today, there was very loud music (competing with the music played by the complex), open vaping, open alcohol consumption, and eating in the pool. No lifeguard or checks of any kind. If you're in your 20s and like loud people and no rules, THIS IS THE PLACE FOR YOU! If you like service and some semblance of courtesy for other travelers (more of a hotel experience), this is NOT THE PLACE FOR YOU. If there was better management it could be a nice place to stay. As it is, I won't stay here again. EVER. The apartments themselves are fine (not luxurious by any stretch but comfortable). Certainly nothing exceptional about this place at all. Note: The pool was closed until today due to July 4th parties that resulted in a lot of broken glass in and/or around the pool. That fact should provide a good idea of how things are operated here.

Kasa West is a winner! The team was responsive and the facilities are top notch!

Our room was very spacious and had everything we needed, from dishwashing and laundey detergent. The rooms and bathrooms were clean. The building was in a newly constructed buidling and gated. The pool was just a walk away in another gated section. We were very close to downtown and the highway. We will stay here next time we're in town.

I enjoyed my stay at Kasa. The location was fantastic, and the apartment had everything I needed. Kasa was responsive to every maintenance request. The apartment complex had good amenities, including a gym, pool, gated parking, and a dog park/spa. I felt like everything matched the description and was worth the price, except for the bed. The bed was very squeaky, and the duvet was too thin. However, I just brought my own blanket, and it was fine. Definitely perfect place for a short-term stay!

Great property and quick access and great location

Perfect family room! Our stay was AMAZING at Kasa FreeMoreWest! We had a little issue with the room that we checked into but someone immediately came & helped us out. They switched us to an upgraded room & we couldn’t have been more pleased! The maintenance guy on site was SO helpful & kind. Communicating via text was so quick & easy. I feel like they truly care about your comfort during your stay with them. Would definitely recommend them for a family stay. The two bedroom was PERFECT for our family of 4.

Great place to stay! Everything was clean and well organized. Great location.

Die Wohnanlage ist im großen und ganzen in Ordnung. Zimmer und Bad waren sauber. Im Prinzip mehr eine Ferienwohnung als ein Zimmer. Es gibt keine Rezeption, alles läuft via Email und Textnachrichten. Liegt in einer Wohngegend. Keine Geschäfte oder Cafés in der Nähe. Für Solo Reisende zu groß. Kleinere Gruppen kommen hier gut unter.

very nice stay. clean and worth the price

Excellent sejour. Hotel appratement parfait et intime.

Nie wieder, Kommunikation mangelhaft Likes: Unterkunft war gut ausgestattet und im großen und ganzen auch sauber. Dislikes: Couch und Matratzen etwas durchgesessen/ gelegen. Parkplatz ist zwar eingezäunt, abends schlecht beleuchtet- ist zwar ein Sicherheitszaun vor, aber könnte jederzeit jemand drüberklettern. Die Atmosphäre im Haus ungemütlich, überall steht Müll für den Abholservice vor der Tür. Das schlimmste war allerdings die Kommunikation. Sie hat uns fast einen ganzen Urlaubstag gekostet. Wir hätten eigentlich um 1p.m. Ins Appartement gekonnt, aber durch den defekten Aufzug konnten wir nicht hoch. Wir wurden hingehalten, immer wieder vertröstet. Und als alles erledigt war hat man uns nicht einmal Bescheid gegeben. Konnten erst abends hin, stornieren durften wir nicht. Ich bin richtig sauer, man hätte uns zumindest eine Gutschrift für einen Betrag erstatten müssen. Mag toll sein, wenn alles ok ist, bei Problemen wird hier nicht korrekt gearbeitet.

Clean, safe, and close to a lot of place

Kasa was beyond what we expected. It was very clean. 5-6 mins drive to restaurants and bars. 20-25 mins walk, which we did. Safe. Instructions to get in to Kasa was easy. We will definitely be back again!

Nice apartments. Weird management. When I was stuck at the gate and my code not working, they didn't answer my calls and didn't text back for 90 minutes. When it was the morning of my departure, and I asked for an extra day or late checkout, they responded in under a minute saying no. They also came and knocked loudly on my door at 10am, just to confirm checkout is at 11am. Where are their priorities?

Was just great Very nice apartment at a nice location. Everything was organized perfectly. Nice private parking lot directly behind the building. Rather close to the city center. Very nice area. We can fully recommend this place. Ideal for couples and families.

It was a joy! The customer service was so good!

Comforts of home. Easy in and out access. Perfect location for my work trip! Bed was comfortable! I knew I had 24 hour a. Was yo support if needed! It was clean.

Perfect stay in Charlotte! This place was literally less than 10 min from everything! And still tucked away and peaceful. Would definitely recommend and stay again in the future.

The apartment was beautiful, it had everything I needed!! The staff Sam was amazing!!!!

Thanks Kasa for everything. Likes: Feeling like my home. Dislikes: Smell of the corridor is not good.

Everything was great except I don't smoke weed and the room smelled like weed the 2 days we were there.

Next time I visit Charlotte, I’ll book here again Likes: The inside of the room. Felt like I was renting an apartment and made Charlotte feel like home Dislikes: Nothing

Stay was good! The building entrance is a bit confusing but at the end everything worked out!

It was very relaxing and comfortable. Bigger than I expected.

Clean, Safe, Great Customer Service, Conviently located near everything in Uptown Charlotte!! We will be staying here every time we visit!

Parking was painful but it all worked out. Clean, nice location pool was nice. Convenient. Definitely will stay again.

Safe, clean and convenient. Excellent communications.

Great! It was honestly great! The check in instructions were very straight forward and guided you through what you needed to do. The apartment was clean and perfect for what we needed. Now of course it's an apartment so you will have neighbors and occasionally you will hear them walking around. There's nothing Kasa can do about that, and thankfully the neighbors weren't took noisy. Definitely would stay with Kasa again, and recommend to others!

Great place near everything. Understand 2 day rental need, but not sure if I'll be able to use it for 3 days in a row.

Good location to most everything

Would certainly stay again. Thanks for the perfect peaceful setting for our transit work.

Quiet location but not too many options to eat near by

A wonderful stay in a hotel that seemed more like an apartment, it was bigger and nicer than my first 3 apartments for sure. Made you think you were a local and so close to down town and all the action! Will stay here again for sure! Also they don’t require you to wash the dishes or take out the trash like an Airbnb would which was a great plus!!

Our stay at the Kasa in Charlotte was great! The apartment was very spacious and clean. The pool, workout facility, and community building were top notch!

Great Experience...Kasa is worth every dime. The apartment was very nice. There was so much attention to detail...nice dishes & silverware...name brand cookware...mordern appliances. ..and extra supplies, if something ran out. Checking in was very easy...the instructions for digital entry (keypad codes) were clear and easy to follow. We've stayed at other shared-properties (the 2 most well-known) before and Kasa is the nicest accommodations and the most convenient check-in we've experienced. And to my surprise, the rental price was comparable to a nice hotel...with much more space. I will be searching for Kasa properties whenever we are staying in another city.

Very nice area, apartment was really clean, and everything that we needed.

Great amenities and location. Loved my stay.

I absolutely loved this property. Great location. Easy check in. Close to everything.

Everything went smoothly and was very easy Likes: I liked how clean and modern it was Dislikes: The elevator was out when I arrived

100% worth the price. Perfect service in every way :)

Kasa was magnificent. Working in commercial janitorial I’m always a stickler for cleanliness and most of the typical dust spots I usually find in stays like this were IMMACULATE. Spotless. Above the door in the bathroom, underneath cabinets, I felt VERY clean staying here. They do a magnificent job of making you feel at home. Will definitely be staying here again for this amazing price.

it was our second time staying with kasa, it was a great stay. loved the pool and all the other amenities. they were very responsive. Will definitely be staying with them our next 2 trips!