2/10 Rating
I rarely leave negative reviews, but I believe this information is important, especially for solo travelers.
During my stay, a man entered the lobby who did not appear to be a guest, and his behavior made me feel unsafe. This was particularly concerning as there is no front desk, no on-site staff, and no security personnel present in this property.
I contacted Kasa’s customer support around 7:00 p.m. and also spoke with them by phone shortly after, reporting that I felt unsafe. Despite this, I received no reassurance, assistance, or follow-up for more than eight hours. The first written response I received was at approximately 3:32 a.m., long after I had already left the property for my own safety.
The hotel later stated that security footage did not show anything abnormal. Regardless, what concerns me most is the complete lack of timely human support after a safety-related report, especially in a property without reception or security.
I am sharing screenshots to document the timeline and lack of assistance so that future guests can make an informed decision.