8/10 Very good
A friend and I made a last minute decision to go to San Francisco for the long weekend. We are both very busy and found that Kassa offered what we were looking for. We enjoyed our stay, but there were some things that were harder than in previous airbnb experiences. It’s an automated check in system and there isn’t any staff in the facility. I didn’t know the number of my room and looked through airbnb messages without luck. Turns out, they send a separate email with that info and not through the in app message system. Also, it’s inconvenient that you have to request housekeeping for your room. Our expectation is that everyday we’d get the bed made and fresh towels, but that never happened. The posting sets the right expectations, but we didn’t dive into the details since it was a last minute decision. Overall it was a good experience, but I did expect a slightly more personalized/human touch and not to request basic housekeeping.