3/10 Rating
Misleading descriptions and poor customer service- do not recommend
Likes: The building that Kasa is located in is very beautiful. It had a nice lobby space (though it always smelled of chemicals) and a nice community room with coffee and space to work.
Dislikes: This is advertised as a four-star hotel but it is actually more like an air bnb, which I found very misleading. The suite I received was on the first floor and had huge windows that opened right to the foot traffic of a busy downtown street as well as was in the back hallway of the building by all the staff rooms where there was just traffic and clamoring all hours of the night. I could not open the curtains or get in any light. The furniture and whole set up was mediocre- very uncomfortable bed, and not a super clean space. I booked for four nights and only found out when I arrived that there's no housekeeping unless you request it ahead of time (again- NOT a hotel) by filling out an online request form. Please read the faq's for this place carefully. I had an awful experience. The worst part was that I called several times and was told they would "try" to move me to a different room. How do you try? You know that you are booked up or that you're not. So finally on my second day there and 3rd call in, I asked the representative- can you see if there are other rooms available or not-she looked and said unfortunately, no, that during my stay there were no other rooms. I left that night for another ACTUAL hotel that was 3-stars and more luxurious in every way! Then, I didn't get any reimbursement because they claimed that they were going to move me to another room but that I didn't answer their phone call! After I was literally told that that was not an option on the phone. I am beyond frustrated and I hope this review helps people just choose another spot. There are so many hotels in the surrounding area so just save yourself the trouble.