3/10 Rating
Not up to Kasa’s usual high standard at all.
Likes: To be clear: I am a huge Kasa fan. I stay in them all over the US and they are my preference ahead of hotels, VRBOs, and Airbnbs. They’re fantastic. I can see their customer service here (on Booking.com) is also exemplary. However, this property is way below their usual offering and standard. Sure, the location was great, but only if you love the lower east side (which I do). Beyond that, I have nothing positive to say about this Kasa, which is such a shame.
Dislikes: I booked two rooms for work. One (mine) had a kitchenette but no space, I had to move a microwave to the floor just to be able to make a coffee.
The utilities in the kitchen are all a little back to front. No staff and the online staff were unhelpful.
I had booked to stay there twice but cancelled my second booking after being there. I couldn’t bear to stay there.
My second room, for a colleague, was frankly appalling. No kitchen, no space, and - as others have said - there’s a bit of a prison cell decor going on (for both rooms). On a conference call a colleague literally said “are you in jail?!”
The photos they’ve used are rather clever as they’re not indicative at all. Rooms badly lit, walls so thin I thought someone was walking in my room at one point and, overall, the worst place I’ve stayed in New York since 1997.
Kasa - you can (and do) do so much better. This is letting down your wonderful brand.