Reviews of Kasa Magnificent Mile ChicagoReviews of Kasa Magnificent Mile Chicago

Kasa apartments Air conditioning didn’t work, bed was hard, and only two towels for the entire stay.

Fantastic location, very cute unit and incredible customer service! Would very highly recommend

Nightmare! We checked in 9/5/21, Sunday evening into a 2 bedroom. The floor was dirty. food was left in the fridge, fake eyelashes were lying on the nightstand. We went back downstairs with pictures as requested by Kasa. I then emailed Kasa with the pictures & ask for a refund of my cleaning fee. Kasa granted the refund & said the room would be cleaned Monday! When we checked in the Kasa agent acknowledged receipt of my email request for handicap parking prior to our arrival. The Kasa agent instructed us to park in the handicap space outside the bldg. I told her my email said park in the parking deck but Agent Lauren said to go ahead & park outside the bldg. Our car was TOWED by the OWNERS of the bldg staff at 9:00 AM the next morning. When my husband & I came down Mon. morning we were told by the Bldg staff that our car was towed & Kasa had been notified. We had to get an UBER cross-town & find our car at a TOW YARD! Once again Kasa said they would cover the cost. When we got back from the tow yard we expected our room to be cleaned as promised instead we walked into the same dirty room. I called the Kasa agent & demanded a NEW CLEAN ROOM. We were upgraded to a three-bedroom which was clean & the rest of my "60th" Birthday celebration was saved from there! I did all the prior planning but sometimes stuff like this happens! I just wish it hadn't happened to ME!

Amazing Stay! Our stay was amazing! We were near all the restaurants and shops. The place was very clean and very comfortable. We would definitely stay here again!

The property was very minimalist and cute. We tottaly feel in love with it. It was like staying at someone's home. The view was amazing, waking up and have a coffee in the balcony was very pleasing. The only thing I didn't like was the thin doors. I could hear everything from outside. Also, make sure you don't lose your key fob. If you do, you will have to pay a $200 fee. Which is RIDICULOUS, when you can get one made at Home Depot for $25. Other than that I've got nothing else to say. I would definitely stay here again.

A great time at this super location. Very clean, and all the amenities we needed. Would highly recommend.

Excellent apartment and value! I enjoyed the balcony each morning and evening! Will stay here in the future!

Extremely plush full apartment style setup. Good views, clean, well taken care of. Better than most hotels for sure!

Great Family Stay! Stayed here with two kids. Easy keyless check-in with clear instructions. We decided not to pay parking ahead of time, which doesn't allow in and out privileges. Parking rate is about $48/night, if you pay each time you take the car out. Awesome location and walking distance to Riverwalk or Lakeshore. Building is connected to Whole foods which made it really convenient. Unit was well stocked with kitchen utensils, pots, soap, etc. Loved our stay here!

The apartment was perfect ! Really nice and perfectly equipped. Also the location was great, I wish I had stayed longer. I think the price was Ok for everything the apartment had

Great apartment, worth the money. 4 stars only because they accepted out request for an early check in only to not let us do it when we arrived

Great place and amazing location. Very walkable to most attractions and lots of food and bars nearby. Room was great and well furnished. Everyone in the lobby was very friendly and accomdating.

Kasa in Chicago River North The studio apartment was stylish. The view was great. We were unable to use any amenities but what made the stay bad was dog hair all over the couch and the previous guests hair balls everywhere. The floors were not clean. We used the provided floor mat which was white and it was covered in dirt. The laundry door wasnt usable as the accordion doors track was falling out of the ceiling.

OK apartment Cons: Before booking this non-refundable stay I was not informed of property rules that I had to agree to, including no OUTDOOR smoking. Had to wait 3 hours past check in time due to crime scene happening within the building. A/C never went below 72 in the humid apartment. (until the last day when temps dropped outside) Was told over text that pool and building amenities were open to guests, however key fob did not unlock those areas. Onsight Kasa rep told me that they are NOT open to guests. (embarrassing to hear while wearing swimsuit) Was not exactly as pictured. Not even sure I got the one I booked. Pros: Contacts were very responsive via text during our stay. Apartment had toiletries and kitchen items needed. Nice assortment of coffee, tea, and cream supplied. Overall I would probably stay here again.

A nice unit at a great location. Clearly a corporate, not personal unit, with sparse non personal decorations. But everything you need for 2 adults is there. Can sleep more on a lumpy sleeper sofa, but it gets tight. Enough K-cup coffee and tea bags for an army. Red line metro a block away, and a great Mexican restaurant on the corner. City location with city noise.

Love this place. Clean and nice equipped for a 2 week stay.

Loved the location! Super close to everything and did lots of walking. Having the Whole Goods On-site was a HUGE bonus!

Perfect, will book again! Perfect location, clean, most comfortable bed ever, great decor (mid-century modern), blissfully quiet.

Will actively seek out Kasa again in the future. Spacious, clean, kind service for an amazing price.

The parking wasn't bad. The structure was close and we used the spothero app. What I didn't like was 'no smoking on the balcony'. Ridiculous policy. How the can you police what goes on outside? Also, the ceiling was right above us. It felt like a basement. Our hand towels were discolored. Talked to the concierge (who was very nice), she offered to bring us new ones but we picked them up on our way back from getting food. Location was great, literally right next to Tzuco, an award winning mexican restaurant. The elevators were SUPER SLOW. No exaggeration. All in all it was ok but I wasn't impressed.

Beautiful place, great location, friendly staff

My family and I were soo happy to book with Kasa for our Chicago trip. Any question I had about my stay was answered beforehand. When we arrived check in was easy and painless. The rental was immaculate and had amazing views of the city. We were very pleased with booking with Kasa and would Highly recommend for any person staying in Chicago.

Really enjoyed our stay with Kasa in River North. The location was perfect and the apartment was clean. Loved the mattress in the bedroom--we slept better than we have in years! The team is available 24/7 for help and all our inquiries were answered quickly.

The view

I highly recommend and should I be back in Chicago, would book here again in a heartbeat. Kitchen had many extras I wasn't expecting, including coffee, creamers, sugars, teas, sea salt, pepper, olive oil & balsamic vinegar. Whole Foods is also located right around the corner in the same building! Easy walking distant to all the main attractions.

My mom and I had a wonderful stay at Kasa River North. The apartment was clean and fully stocked with towels, toiletries, kitchen items, etc. Check in was easy with the concierge. The location was awesome - close to the Magnificent Mile and tons of great restaurants. we really enjoyed dinner at Tzuco on the ground floor, highly recommend it!

Great value, perfect location to take advantage of all downtown Chicago; CTA stop is 1 block away, and the Whole Foods in the building makes it really easy to stock up on groceries. We had a spacious 2BR corner apartment with great views, super comfy beds and all the basics we needed to make it our home base for 4-5 days. Staff was very responsive and kind. Street parking surprisingly easy to find, though not necessarily the cheapest way to go.

Our stay was amazing! I loved every single thing about this hotel, from cleanliness to comfortable and convenience. The staff was very warm and welcoming (they even went as far as to leave us a welcome goodie basket!). The room was very clean, updated and had everything we could need for an extended stay. The hotel is located near stores, shops and restaurants. We will definitely be returning!

Beautiful apartment! Lovely apartment! It was very clean and they have provided everything you could think of! Would definitely stay again. Only one point I would add is an additional safety latch on the door

It was overall amazing , but the apartments didn’t have heat that was the only downside

Great stay on river north... Excellent option for a stay some days or even weeks visiting chicago area..the unit is clean and updated, with all details you could get in an hotel...the building is nice and have a whole foods on same block.. Well located, safe, close to michigan ave, all restaurants and bars...easy for taking public transportation or have a nice walk Around including Loop area or millenium park We will come again on our next trip to this beautiful city..