4/10 Rating
Not for me – Nickle and Diming – No humans - Texting only?
I stayed at Kasa on W. Superior for 5 days in early May.
Here is the list of good and bad:
Good:
-Great location, safe area, close restaurants and shopping.
-Spacious studio fully equipped, well-appointed, and furnished nicely.
Bad/Not Great:
-Difficult Heating/AC issues – the building has either heating or air conditioning, NOT BOTH. When I was there, it was in the high 30s at night, and the building had already switched over to AC. I was very cold in the room, and through texting (the company refuses to call or send a human to talk to), I was told that this particular issue was addressed on their website – trust me, it is buried there. Chicago is a great city with ever-changing weather – WHY would Kasa choose this building with this vital issue, to have their rentals located in? (Kasa only uses a few floors in an apartment building.) I Assume that even establishments that are “rent by the hour” can select heating or AC when the guest desires. If you are at all susceptible to temperature changes, you might want to reconsider this property.
-Lied to – I asked to have a space heater, and in a text, I was told they do not allow them as it is dangerous. On day two of my stay, someone brought me a space heater, saying they had them, but they were all in use. All of this was through texting, as the phone number I was given was in CALIFORNIA, not Chicago. After being on hold for 10 minutes, I hung up. If you like communication ONLY through texting, you will love this, I hated it. Some of the texts seemed like they were either AI-generated or cut-and-paste jobs. For example, I was told in a text that if I was warm, I could consider opening the windows. Was anyone even reading my texts? If you are a fan of non-verbal communication, then this place is for you.
Nickel and Diming – Want to check in an hour earlier? – Cough up an extra $25. Want to check out 45 minutes later? – cough up an additional $25. If a room is ready an hour before the official check-in time, why not let me into the room? Call me old-fashioned, I prefer calling or seeing someone at a front desk, asking if I might have late or early check out by an hour, and getting an answer, WITHOUT paying for it.
-Safety in the bathroom – I was surprised that there was no safety bar in the bathtub. How is that legal?
-TV – A TV in the sleeping alcove would have been nice, but the lack of local stations, CNN, or any semblance of regular TV choices was not great. Sometimes I don’t want to relax with a full movie on Netflix.
My trip to Chicago was great, but my stay at KASA was not great.