10/10 Exceptional
I was looking for an apartment for a week long trip to Chicago. The price was right for this queen studio with a balcony. First, the view of the skyline was absolutely amazing. Second, the apartment had a full kitchen, extra bedding and towels, and a nice living room. Third, I really appreciated the virtual approach of Kasa. Kasa's AI messaging chat sent me easy to follow instructions before check-in, right before check-in, right before check-out, and after check-out, as well as a "how are things going" during the stay. I didn't need any personal service, but the front desk (which is for the residents of the building, not Kasa) was able to answer the few logistical questions I had about Kasa.