Reviews of Kasa RiNo DenverReviews of Kasa RiNo Denver

Our stay at Kasa RiNo was awesome! The apartment was clean and well appointed. The location was just what we were looking for as it was right by our daughter’s apartment and close to everything we wanted to do. The instructions as to how to access the building, unit and parking were very thorough and spot on. Any communication was given and received in a timely manner. We will definitely be staying at Kasa again.

Lots of dog poop around the property other than that great.

close to excellent but highly disappointing the unit itself was excellent. bed was comfortable, had all appliances you could ask for including full washer/dryer. check in was a nightmare. unless you’re in your 20’s and used to all being virtual there’s no help in navigating how to get in, the garage, and i tried to check in at 2:30 and couldn’t get to speak to anyone to even try to do it. when i tried to get in contact through their chat bot it was a joke. only way i could access the garage during my stay was to wait for someone to go in or out first so i could enter, i never got a good answer on how to access the garage. the unit itself was great, worthy of 4.7 stars, and the rate was attractive, but the overall experience was very aggravating, and i wouldn’t recommend it to a business traveler over 35 years old.

Went to a concert at the summit. This kasa location was perfect. The room (202) was clean and had all the kitchen items you would need. Highly recommend watching the YouTube check-in instructions.

Very nice place to stay would recommend

The apartment itself is very nice, but the location is basically in a construction zone overlooking train tracks. The building shakes when trains go by. Instructions to get in are very confusing, give yourself plenty of time.

Studio was perfect with all the amenities you need for your stay. HINT: Be sure to watch YouTube video with check in procedures. It will make the check in process go so much smoother.

Good apartment to stay in

The communication was great. Lots of follow up and quick to reply. The area around the place is under construction and right next to a train track so it was noisy from time to time. We also booked this seeking on site parking which it showed in our search but then after booking said it wasnt availabile so that we a bummer. Luckily we didnt have to walk more than a block. We also thought the pool was open but it wasnt. The space itself was well cared for, very clean but the bed was hard as a rock. The location was in a really fun area, maybe a bit out of the way for someone wanting to walk all of RiNo with kids, but not too bad.

Spacious place with a lot of amenities

There is construction across the street from the property

We couldn’t stay for the above reasons Likes: Nothing, totally unsuitable. Dislikes: This is not a hotel. It is an unstaffed apartment block We couldn’t get any help . We didn’t stay, We couldn’t access the building We couldn’t leave luggage. Totally didn’t meet our needs. We were forced to pay for a very expensive, last minute hotel. We are requesting a refund or we will inform booking. Com about the unsuitability of this property.

Dislikes: outdoor noise - train, highway

Minor hurdles Let me start by saying the room itself was amazing. Totally apartment style, loved the aesthetic of it. If I had to rate the parking situation, the communication with the property prior to check in, and the ease of instruction - I would not recommend staying here. Now that I know how to maneuver it’s fine but I don’t think I’ll stay here again.

great place to stay after the game in Denver

Great place! Perfect for two couples and close to downtown.

It was a lovely new unit in a new development. It was quasi near restaurants and bars and much of the area was still under construction. I think it will be even better once all the construction is done

Great location. You better get to a lot of venues. Would recommend.

Learn from me.. Get an AirBnB or 'normal' hotel. Disappointed in my experience to say the least and no offer from KASA to make it right. The entire complex is under construction which led me down a one-lane entrance surrounded by construction gates. Not a huge deal as the Virtual Lobby does say there was construction, but it is undersold and actually knowing that you can even go down the road was confusing in itself since it's almost blocked off. Then we get to check in. No issues there and my codes all worked fine. Getting in to the room, the Thermostat said 81 degrees. Sheesh! Not a huge deal, it was probably off while the room was getting turned over, right?! Wrong! We set the thermostat to 68 and the AC setting was 'on'. I went to park my vehicle in our room's location (listed on the keycard) and came to find out that it was a compact vehicle space to which, I did not have a compact vehicle. Turns out, there were open spaces at the base level for guests which anyone can use assuming you paid for them (I did) so that was not a huge deal. Just a misunderstanding on my part. So I gave it about 20 minutes after check in with the AC lowered and the temperature had not changed so I texted in to KASA's chat number. After about 5 minutes and a separate phone call in to speak with "Vena"? (I believe it was), she told me to restart the system and it would get fixed. I gave it another 30 minutes and the temperature had not changed still. At that point, I tried dialing KASA's number to speak again with a customer service rep. After 22 minutes of being on hold, I finally gave up and texted the number again, asking for a refund. 30 more minutes go by and they text back, asking for pictures of the thermostat and telling me to adjust the temperature. They then tell me that they will attempt to fix the issue and ask me to do their maintenance job for them and that they could not refund me. There was clearly an issue which is why I texted and called in. Now at this point, we left for the night and I was not going to return to take pictures or do their tests which is why they should have maintenance on call. We left a few of the bedroom windows cracked in an effort to circulate air flow. We returned around 1030pm local time to find that, the room was 79 degrees! Over the course of 5 hours, it dropped 2 degrees. We had to open every single window in the unit just to (attempt to) sleep at night and our relaxing night turned in to hearing trains, construction, whistles, the city and very very little sleep. At no point did KASA send anyone out to look at it, offer a refund or call me to discuss. Absolutely horrible experience. I would never stay here again.

great place for RiNo district, quiet and peaceful but the walk to Union Station and amenities including the free mall bus ride was a tuff 20 minutes along a busy highway. Super clean apartment with everything you need for a city break

Likes: large, clean sufficient space. Dislikes: would have been nice for the washer to be free/included

Don’t stay here! Kasa was missing an amenity, someone walked in on me in the shower after I requested a late check out, there was excessive construction noise, it’s impossible to park when you need to check in, and people are always unable to get in so you have to let random people in which feels really unsafe when it’s just you and a man in the middle of the night. Customer service was form responses and I felt like I was being punished for things like informing them that someone walked into my room and an amenity was missing.

Building was clean and the room was nice. Location wasn’t ideal as was quite a walk from any stores restaurants etc.

Didn’t like how they had noise detectors through out the house. Any minor noise would send them off and we would receive a text message about noise. We had a baby that would send the noise detectors off all the time.

very spacious and clean! i loved the clear instructions on how and where to enter the building when you first get there! very accessible to the city of denver, yet also peaceful! would definitely stay here again!

Awesome stay very clean

Overall, we were pleased with our stay. The apartment looked brand new with modern appliances and getting into the unit was easy with the clear instructions given by the host. The bed was super comfy. We would definitely stay again!

Kasa RiNo was great. Very spacious and very easy to navigate. Ubers were cheap from here and could even walk to coors field. Pool was awesome and the amenities were very useful.

You don’t get the entry code til 330pm in the day of entry .. The place is well away from CBD so no good for conference people.

Nice, clean place in a great part of town with lots to do nearby. Would stay again!

We liked everything except the construction and we wished there were some sit down establishments and maybe a convenience store nearby

Pros: big unit, big bedrooms and bathrooms. Cons: minimal cookware (ie one tiny pan), uncomfortable beds, many nails in the carpets, stained couch and ottoman, TV was glitching, the kitchen sink did not have a plug (to do dishes), the blinds did not block out light and all the lights outside the building shone right through, the pool loungers were not the most comfortable. However, the single biggest problem with this unit (223 in building 3375) is the location. It is right beside a huge commercial train yard and multiple tracks. Trains are running 24/7. You can’t enjoy the pool and good luck sleeping. The bedrooms actually vibrated and train whistles were going at 2:30am. I can’t speak to other units but this one should come with a huge disclaimer. If we had booked more than one night we would have stayed elsewhere.

Kasa property is perfect for couples, families, or singles on short or long trips. The location was perfect. Right downtown in walking distance of bars, stores, restaurants, and the Rockies stadium. Lots of amenities and the room size and functionality outpaces any hotel.

Nice clean room. Security unnecessarily difficult

Really great apartment although the location was under construction and heavily trafficked by delivery vans and residence I imagine in the future when other projects are built out it will be a pretty stellar location. You can hear some noise from the train tracks so if that’s a dealbreaker for you just be aware. Otherwise the amenities of the building were great and I would definitely stay again.

Spacious and beautiful Beautiful and spacious. The customer service is great. The self check-in is easy. Thanks so much. Looking forward to the next stay. Also, the location was very nice and you can easily park on the street! ,...............................

We would stay here again. Likes: Convenient, clean, quiet Dislikes: With the construction, clearer instructions for arrival.

We loved the space. Great amenities!

Great space - loved the amenities!!!

Great for families! First time booking with Kasa and it was perfect for our short, family trip. We were looking for a place that had room for kids and a kitchen. The space was great for our family with two small kids. It was nice to have everything we needed and help 24/7. We arrived late at night and had no problems getting checked in. 10/10 would stay at a Kasa again.

Wonderful experience. Like having your own apartment. Only downer was no tv in bedroom, total first world problem but would have been nice. If this was an option everywhere instead of hotel I would never look back.

Construction around the property made finding it a bit difficult. I'm sure that will be resolved when the road work is finished. Staff was very helpful by phone when I was having an issue. Electronic entry methods a little confusing at first.

The property itself is fine. Getting there is a big hassle because of road construction and google maps only takes you up to the area not around it. We had to figure it out on our own by driving around. The area withing a two block radius is sketchy and didn't feel safe. I was hoping to be able to walk places but with the construction and the activity going on it wasn't feasible. The parking garage is across from the building we stayed in which took a minute to realize as well. We were pretty annoyed by the time we figured everything out. Without all the road construction I think this would have been an ok place to stay.

The room was very clean and it is super convenient for events at Coors Field. The only slight challenge was construction in front of the building, which has one of the streets blocked. The detouring is kind-of confusing...so maybe give yourself extra time if coming in the next few weeks. // or perhaps ask Kasa for more detailed instructions on getting to the building. Other than this, everything was great.