6/10 Rating
The place itself was very nice, clean and comfortable. My issue is the excessive noise. There are train tracks that run right behind the place we stayed and the trains run constantly, all day and night. The tracks are likely less than 100 yards away and it is almost impossible to get any rest with the sound of the trains going all night. This was not disclosed in the listing and when I raised the issue with Kasa, they offered nothing more than an apology, a promise to update the listing and a 10% discount on a future stay. This was unacceptable to me, and I asked Kasa to refund 50% of the booking due to the inability to get any rest. I thought this was reasonable. Kasa did not reply. I then escalated to Airbnb, and they were able to get Kasa to agree to a $60 refund, but they would not budge any further. Unfortunately, I did not have any time to continue arguing with them, so I accepted the offer. Nice place but if you value your sleep, I do not recommend staying here.