8/10 Very good
I enjoyed the concept of the hotel. It is like your own apartment. I had some issues but it might be different for each individual. I'm a 75 old women and I wished that they had a grab bar in the tub/shower. Now to be fair, I had great communication with Kasa they were very accommodating on some of my requests. Yes, some items were missing in the room but most were provided once I informed the management. The king bed for my body was very hard, like a dining room table, I asked for a topper but they didn't have anything like that to put on the bed to make it softer. All my concerns and issues were appreciate by Kasa and they thanked me for the report of what I saw in my stay. Would I stay there again, yes!