2/10 Rating
Never Again...
For all the years I've traveled, one of the worst experiences ever. The first one-bedroom unit had a broken bedroom closet door; the kitchen cooktop looked like it had never been scoured, the floors were dirty and the walls were dirty and badly scuffed. After multiple hours on the phone with customer service they switched units, but the second was only marginally better.
To me, the place simply did not feel clean, and in talking to the on-site manager, he indicated the first unit definitely needed "some work" and appreciated the punch-list of needed repairs for the second unit.
Perhaps it was because I was using point that I was put in such terrible units.
On the plus side, the connected parking garage was convenient and secure, and it was a quick walk to various South Loop restos and parks.
Glad to read other visitors had better experiences, but I would NEVER stay there again...or use Kasa. Trust Pilot reviews were consistently unsatisfactory.
Also after complaining post stay...including providing photos of the dirt and poor upkeep, I got roughly 20% of the points I used refunded.