9/10 Excellent
All in all, it was a great stay, very convenient and relaxing, with plenty of room for the family.
Likes: What a wonderful concept! For us grandparents with grandchild on spring break, it was perfect - two bedrooms, two bathrooms, dining & living areas, full kitchen pretty well equipped, washer-dryer. We were able to "eat in" much of the time getting groceries from the nearby Target or favorite meals delivered. Nice to have complementary coffee and tea in the room. It was clean and the beds were comfortable. Roku on the TV - bring your own passwords for Netflix, etc. Convenient (paid) parking on-site. The location was excellent for visiting the Chicago loop and museums using short Uber rides. For the most part, the on-line communication with Kasa worked very well and we got prompt updates/replies. A tip for future Kasa So Loop renters - there is a lobby and a reception desk at the first floor entrance, but this is for the apartment dwellers in the building, not for you. Front desk was a bit indifferent to us "turistas". Apartment 1320 has fabulous views to the west that made up for all the "small stuff" below.
Dislikes: The apartment was a little worn; management needs to make sure the "small stuff" doesn't add up to a downgrade in the future. For unit 1320: Tighten/replace kitchen faucet; replace coffee maker (grounds everywhere); replace living room blinds on the north side; repair lock on balcony door; replace scuffed dining room and living room tables. Would be nice to have another comfortable sitting chair in living room/TV area. In all units, please make sure bedrooms have at least one chair and a luggage rack. Consider having at least one ADA accessible unit available for rent at each of your buildings.