2/10 Rating
This was, without question, one of the most appalling and unprofessional experiences I have ever had with any accommodation provider. I had a confirmed reservation, only for it to be unilaterally canceled a mere day before my arrival—seemingly because they decided they could charge more.
When I contacted them to rectify the situation, I was offered the “opportunity” to rebook at a rate roughly 50% higher than what I had already secured. In other words, my confirmed booking was discarded purely for profit.
This left me, less than 15 hours before my flight, scrambling to find alternative accommodation at the last minute — an entirely avoidable and deeply stressful situation caused solely by their conduct.
Let me be absolutely clear: this is not a misunderstanding or an isolated inconvenience—it is a blatant disregard for customers and basic business ethics. The fact that this is how they treat a returning guest makes it even worse.
I strongly advise anyone considering staying here to think twice. A confirmed reservation clearly means nothing to them, and you risk being left stranded if they decide they can make more money elsewhere. There are far more reliable and trustworthy options available—this is not one of them.
Based on this experience, I have ZERO confidence that any response they provide will reflect the full truth of what occurred.