2/10 Rating
Likes: The room was really clean and well-equipped.
Dislikes: Most reviews highlight the great view, and Booking.com photos show bright rooms with large windows, which was one of the main reasons I chose this hotel.
However, it came as a shock that the windows in our room were covered with advertising film, so there was NO NATURAL LIGHT at all in the room!
I reported this issue to the virtual reception. While I received a prompt response, there was no real effort to resolve the situation or to apologise for the misleading presentation.
The hotel operates with a fully virtual reception. Check-in can only be completed online, and access codes are sent on the day of arrival via SMS or email, so you must have a phone or internet access.
Another unpleasant surprise was the requirement to either pay a fee or have a deposit blocked on your card as a guarantee against potential damage. By default, the system is set to charge a fee of around $30 (I do not recall the exact amount), which I consider an unfair practice.
The room itself was otherwise very nice and comfortable. However, considering all the above, my overall stay was unpleasant, and I would not recommend this hotel.