2/10 Rating
Falsely Accused Of Smoking In Room - possible inside job or staff?
I am not one to leave reviews and I’m very upset to be posting this. We stayed at Kasa on Sunset Blvd. After our stay, we received an email falsely accusing us of smoking in our room which lead to a $250 charge, and a ban from staying at Kasa ever again. This is an absolutely false accusation as I have asthma and cannot smoke, and the person staying with me does not smoke in any capacity. Our room did slightly smell of smoke on our second day there, but we did not think much of it. I thought maybe surrounding rooms were smoking. I wish I would have reported it, but did not want to make a big deal. Huge regret now. I pleaded my case and Kasa did not reconsider. They did not provide any proof. They said after we checked out the smell was so bad that they had to use some sort of ozone air purifier. This was the first and only time there was evidence of our room being cleaned (which only consisted of them taking out our trash, beds were still unmade and bathroom untouched), both followed by a smoke smell, leading me to believe that it was the cleaning staff or other staff on site. Even after expressing this, Kasa said their decision was final. Understand they would not look internally as they of course like every company, they are looking out for themselves.
I urge you to not stay here or to report anything strange immediately. There is definitely something going on whether it’s a lack of security leading to access to rooms, the staff smoking in rooms, or a possible cash grab by the hotel. I would like to think the best of people, but in today’s world none of this can be ruled out. You’re better off at a normal hotel, where there is a front desk, reliable security, and regular staff on site. The place is absolutely deserted so it seems like a perfect place for something like this to happen and you have no defense besides your word against theirs. I am curious if anyone else has experienced this or something similar while staying here. Don’t let the affordable price fool you, you will pay in other ways. This experience has deeply upset me. I wish this did not happen as up until this point I had a great stay and was planning on coming back in the summer for my birthday. Very unfortunate, please just stay at normal hotel and save yourself the trouble.
Update: not only was I falsely charged and accused but they charged me twice!