Reviews of The Maverick by KasaReviews of The Maverick by Kasa

Excellent stay, great hotel and restaurant!

One of the best hotels I’ve ever stayed at. Loved the experience and the space, great location too!

Pretty good

Clean room and bathroom very satisfied to stay there

Excellent experience. Complimentary food and drinks at any time, including beer, wine, and whiskey. Highly recommend.

Close to a lot. No issues. Clean and simple.

Cool spot, i think this is the best deal on entire city of pittsburgh.

It's tough when the classification of the room type ("classic" vs "premier", etc) differs from hotels.com to what your virtual front desk called it. Also, the Bluetooth speaker was broken. I asked for a replacement, and I was told it would be taken care of from the virtual front desk. After 3 hours I asked again....and they told me it might be resolved within 24 hours. Way after my checkout. Is this how slow everything is?

Overall for our stay we were happy with the accommodations based on ease of check in and access to room with virtual key. We would recommend for short stays 2-3days

Great location, would stay again during another trip to Pittsburgh!

Our room was tastefully appointed, bedding was very comfortable, linens and towels were high quality.

Great place, very clean.. thank you!

Weekend staycation in Pittsburgh Location was great. I had cocktails and dessert in the restaurant onsite and enjoyed a performance at the nearby Kelly Strayhorn Theater. My first night I walked to Bakery Sq. and had dinner and drinks with family. Room was spacious and comfortable. At night I could see the sunset from one window dnd awakened to a beautiful sunrise through the other. Created a wonderful atmosphere. Check in was seamless. I accessed the concierge locker with ease. Noise levels was minimal, despite being close to lots of nightlife. Great stay! Great value! Will definitely stay again.

We were staying one night for a wedding nearby and it was perfect for what we needed. The room was cute and clean and parking was not an issue at all! We parked right along the street and there were plenty of spots - would definetely recommend!

The room was clean. Access was easy. It was quiet at the right time. I had no issues. Thank you.

Agampreet Singh provided excellent service with a professional and helpful approach. He was responsive, attentive to details, and ensured everything was handled smoothly and efficiently. Overall, a great experience and highly appreciated service.

This was my first time staying at a property with no on-site staff/service. I was a bit skeptical at first; however, it ended up being a pleasant experience. I had no issues getting into my room. It was quiet during the evening hours. The room was clean, the bed was comfy, and I loved the view of the church across the street. The location was a little far from downtown, and the airport, but all in all, it was a good experience. Thank you.

Stood here for the Steelers games absolutely loved the place, the host was extremely responsive 24/7 with help of any little thing. Target and many stores surrounding about a 20 min drive to the stadiums would 100% recommend this place!!

Heating was malfunctioning, but staff arrived in minutes to fix it.

Clean, comfortable, safe, quiet.

Clear directions and easy access. Highly recommend.

enjoyed my story, had a nice view. Even accommodated me with early check-in. Would recommend to other guests.

We were absolutely blown away by the rustic and European feel of the hotel. We are 20 something travelers staying for a Steelers game, and its eveything we needed and more. It felt like staying in the old town of European city, and this wasn't something we expected, but were very pleasantly surprised by. We couldn't stop complimenting its quietness throughout our entire stay. Highly recommend.

Everything was great!

Uncomfortable Likes: Easy to get around inside the building Dislikes: No parking, entrance / restaurant too loud, uncomfortable bed

The room was great and it was easy to check in.

The room was clean, the bed was comfortable and the ability to unlock the door from my phone was convenient.

I stayed at the Ace Hotel years ago and loved it. It is a lovely old building that was beautifully renovated. It was tasteful, comfortable. I decided to return on a recent trip, though it's now "The Maverick Hotel by Kasa". The good: A lot of the good work that was done on the Ace Hotel is untouched. I liked having a passcode lock on the door rather than a key card. The bad: Almost everything else. It's a hollowed out experience that feels like your lovely hotel room is housed in storage locker facility. The booking process make you feel like you're a pinata. The standard credit card hold is made to feel extra extractive so you'll pay a non-refundable fee, the common courtesy about asking for early check-in has been monetized. The lobby that was once convivial is now a cordoned off bar. As a guest, you won't just wander in for a drink. There's no front desk staff, just a self-check in kiosk with someone on a laptop nearby in case it breaks. Or at least there was when we walked in. No one was ever there again after that. When we texted support (yes, that's how you get help if you need it) at 1:20 am about the guest next door screaming at his girlfriend and pounding furniture. We got a dismissive response saying "noise levels weren't exceeded in the unit". I replied saying I didn't care about "noise levels", I couldn't sleep with them yelling and I was worried it would escalate to violence, but no one replied again until 4 am (fear not, they notified their Trust and Safety Team!), long after the situation had resolved and we had gone back to sleep. Housekeeping never came during our three-day stay. No fresh towels, no sheet changes, nothing. We drank the two complimentary cans of water on day one and new ones never took their place. Kasa has taken a hotel with history and personality and turned it into a filing cabinet for bodies. They've kept the lovely building while eliminating the staff, the service, and anything resembling hospitality. If you, like me, have gone back to hotels in response to the decline of AirBnB, I've got bad news for you. Two stars for the architecture and interior design, and that's generous.

Big fan of the zero contact, zero people check-in & out. Made the entire process simple. Location was perfect for my needs and the architecture of the building was cool to get to know over a couple days. TY!

Last minute reservation, just an hour or two before I needed it. I was a little worried that all the remote/virtual components would take too long to process and I’d be stuck waiting. Nope! Absolutely perfect stay. I got all the confirmations and verifications within 30min and arrived to a gorgeous, kitschy, extremely comfortable room with an outstanding view of the cathedral filling my entire window. The large soaking tub was a TREAT, and I made good use of it! I appreciated the extra touch of the little tray to rest my cup of tea on. :) The little touches made all the difference. The hefty coffee mugs, high quality tea bags, and the quick boiling kettle were so appreciated. The bed was so comfortable and the provided soaps were high quality. The ONLY upgrade I have would be the shower water pressure. It was pretty weak making for a less than satisfying shower, but this was minor to me compared to the great comfort of the stay. I loved it so much I’d come back just to stay here! Oh, and there is CHEAP $1/hr parking in a lot right behind the hotel.

A

Last minute reservation, just an hour or two before I needed it. I was a little worried that all the remote/virtual components would take too long to process and I’d be stuck waiting. Nope! Absolutely perfect stay. I got all the confirmations and verifications within 30min and arrived to a gorgeous, kitschy, extremely comfortable room with an outstanding view of the cathedral filling my entire window. The large soaking tub was a TREAT, and I made good use of it! I appreciated the extra touch of the little tray to rest my cup of tea on. :) The little touches made all the difference. The hefty coffee mugs, high quality tea bags, and the quick boiling kettle were so appreciated. The bed was so comfortable and the provided soaps were high quality. The ONLY upgrade I have would be the shower water pressure. It was pretty weak making for a less than satisfying shower, but this was minor to me compared to the great comfort of the stay. I loved it so much I’d come back just to stay here!

I stayed here twice and really enjoyed it both times! I will definitely stay here again in the future when I visit Pittsburgh. Parking is easy on the street in that area and East Liberty is generally a fun place to stay in the city so I liked the location a lot. Something that was new at my last visit was the bar opened at the hotel! I didn't go, but it looked really nice and was quite busy when I walked by.

The room is clean

Great place to stay if you have friends and family in Pittsburgh or are there on vacation. Safe neighborhood. Cozy rooms.

Self checkin was great, excellent location, enormous room