10/10 Exceptional
I know, most people these days are filing complaints. I wish to file a compliment. I am on my final day of an 8 day, 7 night stay at Kasa Denver union Station. On day 3 the toilet float began “sticking” causing the toilet to run continuously without filling up. I contacted Kasa virtual help, received an immediate reply by text, and within 3 hours Diego the in house service technician appeared and the toilet was fixed. However the reason I am taking the time to file a compliment is because Diego was not only technically knowledgable and able to fix the problem efficiently, he was also socially adept too. He was friendly, listened well, and actually was a pleasure to have in the apartment. Based on my experience, he is an a fabulous associate, the kind any company will do there best to support, retain, and develop. He is an outstanding brand representative. Thank you and well done, Diego and Kasa!