4/10 Rating
Poor service and a barking dog made for a disappointing stay
This could have been a lovely experience as the apartment was for the most part clean and bright and nicely furnished. The roof terrace and pool were delightful.
There was a fault with the shower unit which was fixed quite quickly but other issues, as has been noted by other reviewers, were dealt with by robotic, unhelpful people (or chatbots). The patio and furniture were filthy; the kitchen very poorly stocked with minimal cutlery, chipped crockery, and poor quality equipment.
There is a ludicrously over complicated door entry system and with only one guest key card provided (despite requesting one each) it made for complicated logistics. I twice rescued others who were similarly struggling this rendering the very security it sought to address null and void.
The worst aspect was an incessantly barking dog next door which woke us and kept us awake. The useless Kasa people refused to help and passed the buck to the Benton management team who run the block; the rude Benton woman the next morning said it was nothing to do with her and didn’t even express sympathy. There was dog mess on the adjacent patio which attracted flies. Horrid!
With some re-staffing, a well-stocked kitchen, and a review of the entry system this could have been a much better stay.