Reviews of Mint House Greenville Downtown by KasaReviews of Mint House Greenville Downtown by Kasa

Boa localização , mas precisa de melhoras em geral. Likes: Da localização Dislikes: Ficamos 12 dias hospedados . Não há possibilidade de limpar o apartamento pois só tem uma vassoura (poderia ter alguns utensílios como aspirador vertical, swifer). Tivemos problemas com entupimento da máquina de lavar louça , quem não funcionou adequadamente e vazou, além de entupimento da banheira e da pia da cozinha . Sentimos falta de mais utensílios na cozinha. Fomos pegos de surpresa pelo fato de um dos quartos não tem janela . Não ficou clara esta informação no momento da reserva .

Great location with some Likes: Great apartment for the price of a hotel room. Dislikes: No wine opener in kitchen so had to request. Cleaners left last guests’ laundry in the washer unwashed. Locked out before 11 am checkout so I had to text for new code to grab my bags. They also should give a heads up on entry directions as they’re different than the email.

Loved it!

The location is amazing. One block off Main Street which opens up tons of options for coffee shops, dining, shopping, recreation and sight-seeing. The parking is stressful as it is also a public lot and there is not a guarantee of a spot even if you have a pre-paid parking pass. The access code I received to get into my unit did not work which was resolved, but a huge inconvenience and created unnecessary stress.

The apartment was lovely and clean, but getting in and out and figuring out parking was a nightmare. There’s a parking lot right in front of the building but you will get towed without a pass. You don’t get an email from Mint House saying you need to purchase a pass until the day of. The purchase instructions are confusing. We needed 3 passes for 3 cars and after purchasing 1 (didn’t let me purchase more than 1 at a time), we got a notification that the lot was full and there were no more passes available. We ended up having to buy all 3 from a kid who was monitoring the lot and selling passes. He was not affiliated with Mint House. The whole process was not explained or handled well and took us about an hour. I will say Mint House customer service was very responsive but they had no clarity on the parking lot situation. The code system they used to get into the building was also confusing and not explained well so we ended up having up share the one fob they gave us to get in and out.

Likes: It was such a beautiful place to stay. It is definitely worth the money. It was very clean, and it had a full kitchen + washer and dryer with a few soap pods for us to use. We enjoyed staying in such a beautiful suite, with the comfort of all the amenities of a home. I loved that it was pet friendly. My dogs enjoyed the feeling of a house rather than a hotel. I liked that everything was self-service. There's no front desk. You check yourself in and out on your own. Dislikes: Everything was awesome. The only thing was that our room was cold. I'm not sure if the vent was not working, but the rest of the suite was warm, except the room.

This was a very nice place to stay for a decent price. It was just one block from main street and very walkable. The Mint House customer service reps are very prompt in answering questions. We hope to be able to return in the near future.

Stressful check-in process but great amenities and comfort for the price Likes: Place was spacious and super clean, as well as quiet. Dislikes: Communication about the reservation via email was not good, including where to park. My access code for the door didn't work so I had to call to get a new one and my parking pass was not in my room so I had to get help with that, too. Staff were awesome.and helpful but checking in was way more stressful than it needed to be. Checkout instructions were sent after I left the room, so I didn't know to put the parking pass in the mailbox instead of on the counter.

Likes: Room decor Dislikes: No elevator

Would definitely stay here again! Likes: Great location, nice property Dislikes: Hard to find, but we figured it out easily enough

Easy entrance. Check out the amenities when you check in

We had a wonderful stay at Mint House. Loved the location and ease to other areas of Greenville.

Spotless wonderful stay

Loved the property and the area it’s in, walkable to everything downtown. Kitchen has bare minimum 4 plates, 4 spoons, etc. didn’t realize we had to pay for parking in the parking lot, got a $70 ticket for a 4 day stay. Other than that the place was great!

Overall, a very nice stay. One of the toilets was broken, but they sent a plumber over to fix promptly. It's an excellent location.

Excellent value Likes: The location was spot on, we were very close to the amenities. Dislikes: Nothing really, everything was great

The space itself was nice. However we were given the wrong door code in our check in email. Since there is no on-site staff, we had to sit with all of our luggage and wait to talk to customer support who then had to update our door code. Also, a quick note if you’re looking to extend your stay, do it before checking in. They wanted us to pay triple the price for one extra night and they have a two night booking minimum so you won’t be able to extend via hotels.com. Also you will need to pay for parking. It wasn’t a terrible price but good to know. Pros: Spacious Decently clean Good location Cool amenities (orangetheory partnership) Cons: No on-site support Check-in/check-out process Inconsistent pricing

Perfect location but needs updated rooms Likes: The location is perfect. Everything is in walking distance. It was a 2 minute walk to my favorite local plant shop and restaurants. I liked the full kitchen and laundry room. It was comfortable and didn't give a hotel vibe but felt like we were in an apartment. Dislikes: A few things were broken in the room. The blinds to the balcony had a missing piece and the blinds in the bedroom had some missing pieces. The toilet seat needed repairing. The room looked dated and worn. Not as nice as the West End.

The location is perfect, close to everything. The unit itself seemed a little worn. Beds were comfortable.

Mint House tried to overcharge us. Bait and switch business practice to advertise one price (fully paid 3 weeks before check in) and then to quietly charge my card again for "balance" without reason, an invoice, or any explanation. After several emails and a heated phone call, nothing was done. Was essentially called a liar. It wasn't until I provided screenshot receipt (which Mint House also had), was I refunded. No apologies whatsoever.

Bait and Switch, Rude Customer Service Mint House overcharged us. Bait and switch business practice to advertise one price (which I fully paid) and then to charge my card again for "balance" once we checked in. After several emails and a heated phone call, nothing was done. Was essentially called a liar. It wasn't until I provided a screenshot of a receipt (which Mint House also had), was I refunded. No apologies whatsoever.

The horrible check-in experience tainted the whole stay. Code didn't work, had to call and found out they had moved us to a different unit without communicating. We had prepaid for parking but no parking passes in the unit so had to go through another procedure to get those. There was no 2 hour parking available to handle all this so i had to drive around while my daughter went inside to get the passes, see if she could get into the unit etc. They strictly enforce parking ~ saw others being towed. Our other family member had a similar experience of room code not working and no prepaid parking passes in the room. I will say this seems to be a common complaint so I should have listened to the reviews. The management obviously knows this is a problem and doesn't cares since it is an ongoing issue. The unit was clean and the beds were comfy though VERY low to the floor. Kitchen is minimally equipped and could use an upgrade. Likely will not stay again unless nothing else available.

Location can’t be beat. Mint House is our go-to stay when we are in the city.

Great downtown location. Walkable to restaurants, shopping, parks. Unit was spacious and comfortable for our family of 5 with big kids, college age/teens. This was our second year staying here.

Great stay, overall please with accommodation, just need to add tv in bedrooms Likes: Great location, clean, large rooms, well equipped. Great value Dislikes: Bedrooms had no TV, soup dispenser needs to be changed, rusty and soup bottles old.

Fantastic!! Looking forward to our next stay. Ty!!

Spacious and very clean well maintained and equipped beds could be more comfortable but we only stayed 3 nights

Long story short, we ended up at the Mint by chance, we were supposed to be in a completely different location, but all flights were canceled. The location is perfect. Super close to the park and literally just minutes walking to Main street. Everything was just a few steps away. I just so happen to read instructions about the $10 a day parking passes, right as we were pulling in and paid for it. This is needed to not get towed. Those instructions should be more clear. I also did not like the fact that parking is very limited, if any available at all even with the pass we just paid for. It is also a public parking lot and there are times you will not have a spot. At first look, the bed doesn't look so comfortable, but it actually was. Just not sure why is so low to the ground, a normal hight would have made it even better. Apartment was clean, bathroom was clean. The shampoo and conditioner and toilet paper was not so great. We walked to CVS and bought ourselves some better ones. The lighting in the bathroom is awful for someone trying to put on makeup. You literally can't see anything you are doing. I would suggest getting brighter bulbs and have a small makeup mirror for the women. Another negative would be there is no TV in the master bedroom. After walking miles all day, you can't just relax in bed and unwind, you have to sit on the couch in the living room. Also why is there no clock in the bedroom? May not be a big deal to some, but it's just annoying to keep looking for your phone in the dark to find out what time it is. If your going to have a fake plants, you can at least dust them. Although these are very minor issues, our stay was amazing. Perfect location to every thing you want to see and do in Greenville. I would stay again.

Mint House was an excellent place. We were in a 1 bed 1 bath that was spotless and soacious. We had a few blios with check-in and parking but the company was responsive and helpful and everything was addressed and they made sure all was taken care of. The location was ideal for downtown Greenville and we loved our stay.

Great location and very clean apartment. No frills but very convenient for what we needed. Did not have any issues with parking or check in as mentioned in some other reviews. In fact for $10 pre arranged with host, parking in lot in front of building. On the Clemson side of Greenville so was easy for us to get to campus.

Great location, walking distance to everything downtown. Would recommend

Always a great place to stay when we visit Greenville!

Clean, responsive customer service, and right in downtown

The communication for the check in process was abysmal. All check in info was digital (no on site personnel). We were given 3 different time periods that we would receive the check in info/codes finally received the info an hr before check in time. Outside door code worked, room code didn’t work so had to call the customer service #. The person I spoke to was dismissive and would ask me a question then not let me talk. We prepaid for parking and parking pass was not in the room like promised. Has to call about the pass, waited almost 2 hrs for someone to arrive with it (never showed up) then had to text customer support about it to be told there was a box downstairs we could get a pass from. Where to park was not clear either. Location and price were great but the check in process needs work.

Great location! Very walkable, included parking.

Very nice place, extremely clean and great location near everything. A little sparse on amenities like kitchenware but otherwise great

Everything was exact,

Clean apartment! Great location! Walkable to everything. Check in was fairly simple besides the code not working and missing a parking pass. However once we were able to get into contact with Mint House these issues were resolved.

Very Good! 3rd stay in 5 years from Germany. Definitely will stay again!! Some local discomfort due to outside construction. Great place to stay!!

Awesome place to stay