4/10 Rating
I booked this stay through my credit card, but somehow I never received the required survey needed to access the room. Because of that, I ended up waiting over two hours late at night just to get in. What made it worse was that there was no follow-up or support from the hotel afterward — no apology, no check-in, nothing.
I also requested room service during my stay. All they did was make the bed and take away the used towels — no clean towels were left. One towel that looked unused was still sitting there, which makes it seem like housekeeping only replaces things that look obviously used. That honestly made me question how clean the room really was. And since this place uses a so-called “virtual front desk,” there was no one on-site late at night when I got back to the hotel to fix the issue.
The hair dryer was another letdown — it looked like it was from the 1980s and didn’t even work.
Overall, the experience was way below expectations. For the price and branding, this was pretty disappointing — I’ve had better service at a Holiday Inn.