10/10 Exceptional
Having worked in hotel hospitality and being particularly particular about my hotel stays, I have a high bar when it comes to my hotel lodging, and Kasa DTLA exceeded that bar! I was there last week on a 3-night staycation and I'm so pleased with my visit. From customer service to the room itself, everything from start to finish was great. I booked a King Suite and it was marvelous! It felt like a large studio equipped with a great working space, a couch, a small kitchenette, and a huge bathroom with a lush stand-alone bathtub (I would come back for this alone haha) and marvelous Korean toiletries, including masks! The rooftop pool and bar were also a great plus. I will definitely come back. I am so happy with my stay at this property I booked a Kasa property for my next staycation!
One thing to note, as some people have noted before, the carpet does need a bit of a clean, but that would not deter me from coming back. Also, to note, it can get loud at night during the weekends- this is expected in the DTLA area, so just be mindful of that as well. I did not have an issue with the noise; I was exhausted by the end of each day! They provided a white noise machine in the room, and that helped a great deal with lulling me to sleep LOL.
If the Manager or Owner is reading this, please give my many thanks to Natalie who checked me into my room and did my checkout as well. I was so frazzled the day I checked in (I had two reservations and was so worried I would not be able to merge them), but she fixed that immediately. She was warm and friendly, and I sincerely appreciate her kindness. It makes a difference and it set a wonderful tone for a wonderful stay.